Why is Kontakt saying DEMO when I have the full version?

stoatsnhoney
stoatsnhoney Member Posts: 4 Newcomer
in Kontakt

This issue started a few days ago. Any of my Kontakt libraries no longer work in my full version of Kontakt 7. Third-party libraries such as my Spitfire Audio Solo Strings have no issue. However, trying to load any Kontakt instrument such as Factory Selections 2 will not produce audio, and there is a red DEMO label in the instrument name field.

Steps I have tried to troubleshoot:
- Removing nativeaccess.xml from service center folder
- Completely uninstalling and reinstalling Kontakt 7, ensuring it is the only instance of Kontakt installed on my system
- Completely uninstalling and reinstalling Native Access and all of my instruments
- Installing Kontakt on my second Mac and testing it there
- Entering all my serial numbers into Native Access to authorize the libraries

So far nothing has helped.

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  • Vocalpoint
    Vocalpoint Member Posts: 3,039 Expert

    Did you update any libraries (recently) in Kontakt via Native Access?

    What version of Kontakt are you running?

    What OS are you running?

    VP

  • stoatsnhoney
    stoatsnhoney Member Posts: 4 Newcomer

    All my libraries are updated as of yesterday.

    I'm on Kontakt 7.10.7

    Native Access 3.16.0

    MacOS Sequoia 15.2

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,316 mod
    edited January 13 Answer ✓

    It seems that you already did a lot of troubleshooting. Are you using CleanMyMac or a similar program? We've seen this happen a lot more with the latest incarnation of this app.

    https://community.native-instruments.com/discussion/38631/clean-my-mac-causing-a-lot-of-issues-with-our-products-please-read

    If that's not the issue please get in touch with our support here: https://bit.ly/NI_support_NA

  • stoatsnhoney
    stoatsnhoney Member Posts: 4 Newcomer

    I am using CleanMyMac, so it is probably related to that

  • DJC86
    DJC86 Member Posts: 2 Newcomer

    OK , I have the same problem All Kontakt in demo mode,

    I threw Clean my mac, threw application support, threw Kontakt 8, ... and reinstalled with native access, but nothing works... What is the solution, please; THANKS

  • stoatsnhoney
    stoatsnhoney Member Posts: 4 Newcomer
    Answer ✓

    Try using the instructions in the post linked by Jeremy_NI. That solved it for me.

    All I had to do was rename the folder my instruments were in, then repair it from the Native Access app. For instance my folder was called 'Native Instruments' so I renamed it to 'NI' then repaired all libraries. It worked after that. (You can rename your folder back to its original name afterwards if you want.)

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