Why is Kontakt saying DEMO when I have the full version?

stoatsnhoney

This issue started a few days ago. Any of my Kontakt libraries no longer work in my full version of Kontakt 7. Third-party libraries such as my Spitfire Audio Solo Strings have no issue. However, trying to load any Kontakt instrument such as Factory Selections 2 will not produce audio, and there is a red DEMO label in the instrument name field.

Steps I have tried to troubleshoot:
- Removing nativeaccess.xml from service center folder
- Completely uninstalling and reinstalling Kontakt 7, ensuring it is the only instance of Kontakt installed on my system
- Completely uninstalling and reinstalling Native Access and all of my instruments
- Installing Kontakt on my second Mac and testing it there
- Entering all my serial numbers into Native Access to authorize the libraries

So far nothing has helped.

Jeremy_NI

It seems that you already did a lot of troubleshooting. Are you using CleanMyMac or a similar program? We've seen this happen a lot more with the latest incarnation of this app.

https://community.native-instruments.com/discussion/38631/clean-my-mac-causing-a-lot-of-issues-with-our-products-please-read

If that's not the issue please get in touch with our support here: https://bit.ly/NI_support_NA

Vocalpoint

Did you update any libraries (recently) in Kontakt via Native Access?

What version of Kontakt are you running?

What OS are you running?

VP

stoatsnhoney

All my libraries are updated as of yesterday.

I'm on Kontakt 7.10.7

Native Access 3.16.0

MacOS Sequoia 15.2

Jeremy_NI

It seems that you already did a lot of troubleshooting. Are you using CleanMyMac or a similar program? We've seen this happen a lot more with the latest incarnation of this app.

https://community.native-instruments.com/discussion/38631/clean-my-mac-causing-a-lot-of-issues-with-our-products-please-read

If that's not the issue please get in touch with our support here: https://bit.ly/NI_support_NA

stoatsnhoney

I am using CleanMyMac, so it is probably related to that