Native Kontrol S61 shows as already registered, it's from my died brother. What to do?

Ben8019

Hello. My Brother died 2,5 Years ago and now I want to sell some things from his studio. The S61 Keyboard doesn't show up in native Access or in the account of my brother. But I know, the he has used it on his Mac. Ive got the serial number of the S61, but I don't know, what to do to "transfer" it to another user. What can I do?

PoorFellow

https://community.native-instruments.com/discussion/41004/native-kontrol-s61-shows-as-already-registered-its-from-my-died-brother-what-to-do

My condolences on the passing of your family member.

All issues with transfers are handled exclusively by N.I. Account Support

Contact N.I. Account Support (otherwise then normally with proof of purchase and a picture of the serial on bottom of device) and explain the situation

Quote Matt_NI : All you need to know about License Transfer

In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care

PoorFellow

https://community.native-instruments.com/discussion/41004/native-kontrol-s61-shows-as-already-registered-its-from-my-died-brother-what-to-do

My condolences on the passing of your family member.

All issues with transfers are handled exclusively by N.I. Account Support

Contact N.I. Account Support (otherwise then normally with proof of purchase and a picture of the serial on bottom of device) and explain the situation

Quote Matt_NI : All you need to know about License Transfer

In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care