Battery Crashes when accessing Edit->Preferences->Library (Crashlog provided)

Claus
Claus Member Posts: 1 Newcomer
edited November 1 in Battery 4

Hi,

as the title says Battery crashes upon trying to access Edit→Preferences→Library.

The following steps have already been taken:

Uninstall Battery (removing all residue files manually as well)

Uninstall Battery Library (removing all residue files manually as well)

Reinstall Battery through Native Access - Update Battery

Reinstall Battery Library through Native Access - Update Library

No change.

For those of you who can access, read and understand them, the Crashlog is provided below.

Any help is greatly appreciated.

Thanks.

C

Best Answer

Answers

  • FIlipe
    FIlipe Member Posts: 31 Member

    Hey!

    I’ve experienced similar issues with Battery crashing. First, ensure both Battery and Native Access are updated to the latest versions. If you’re on Windows, try running Battery as an administrator by right-clicking the icon and selecting “Run as administrator.” Also, check that your system meets the requirements for Battery.

    If you’re comfortable, review the crash log for specific errors that might indicate the problem. If these steps don’t resolve the issue, contacting Native Instruments support with your crash log could be helpful.

    I really hope this is helpful! If you find it useful, please feel free to give it a like!

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 12,971 mod
    Answer ✓

    No news from you for a while. We’re closing this thread now. If you still need assistance on that topic, please get in touch here: https://bit.ly/NI_support_other

This discussion has been closed.
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