Help registering an old Mikro Mk2

mosqua

Hello, I am writing here because when I try to access support on the site (https://support.native-instruments.com/hc/en-us/sections/18115022767005) all I get is an interstitial screen with a never ending spinning circle.

I am trying to get my native instruments mikro maschine mk2 registered on a new computer, it was gifted to me a while back and I was able to successfully transfer ownership over to myself with my friend's help, but I after years of disuse I am am trying to set it up again and register the serial # and it won't let me.

Please advise, thx.

mosqua

Disregard, I was able to get through their chat interface.

Uwe303

Hello,

you can't and don't need to register it again, you just install native access, log in and install your software.

PoorFellow

With respect to the issue about the support site then try another browser , I usually suggests trying FireFox browser , Vivaldi browser , Chrome browser and Opera browser. You need to use a browser with Cookie , Security and Extensions settings that will allow for log-in on the page for the page to work.

Generally then else please refer to the page : How to get in touch with our Customer Care or read my Support page functionality changes post here

mosqua

I tried on several computers and browsers, IDK why. Is there an email address?

Uwe303

No you have to use the link to contact support via this page on the bottom.

https://support.native-instruments.com/hc/en-us/categories/360000053677-Native-Access

mosqua

Disregard, I was able to get through their chat interface.