NO Plugin Alliance Voucher received

H.RDrive
H.RDrive Member Posts: 3 Newcomer
edited October 2024 in Komplete Kontrol

I bought the KOMPLETE 14 COLLECTOR’S EDITION a week ago and still haven't received any emails for the 3 Plugin Alliance Voucher that I should've received by now. …and yes I check the spam folder…. I also tried the customer service chat thing but that is messed up and I'm not getting anywhere with it…

I would appreciate it if anyone can help me with that, or if they can point me to the right direction.

Best Answer

  • H.RDrive
    H.RDrive Member Posts: 3 Newcomer
    Answer ✓

    Thanks for the help guys, I got an email reply from NI regarding this issue. Much appreciated!

Answers

  • PoorFellow
    PoorFellow Moderator Posts: 5,459 mod
    https://community.native-instruments.com/discussion/31707/no-plugin-alliance-voucher-received

    Contact N.I. Purchase Support

    At the page N.I. Purchase Support be sure to scroll down to page bottom to see if there is a log-in request , if there is then log-in , at next page again scroll down and small blue chat box ought occur within 15 seconds. Then write in chat box and when getting suggestions then ignore help articles suggested and then keep selecting did not help when it didn't , that ought to bring you on to either chat with human or open a ticket. (You need to use a browser with Cookie , Security and Extensions settings that will allow for log-in on the page for the page to work)

    There has been introduced chat support for Purchase assistance (at least daytime on normal work days) :

    Please refer to the page : How to get in touch with our Customer Care or read my Support page functionality changes post here

  • H.RDrive
    H.RDrive Member Posts: 3 Newcomer

    Thanks PoorFellow for pointing that out, unfortunately it still doesn't work. Even though at first it submitted a ticked and I saw it for a moment, now I can't find it anywhere on my account and I didn't received any emails regarding a ticket. The chat now keeps looping back to the same thing ending in "Thanks. Let me connect you with a customer support agent." but never does! and I tried in both Chrome and Firefox.

  • PoorFellow
    PoorFellow Moderator Posts: 5,459 mod
    https://community.native-instruments.com/discussion/comment/158057#Comment_158057

    The chat now keeps looping back to the same thing ending in "Thanks. Let me connect you with a customer support agent." but never does! and I tried in both Chrome and Firefox.

    There is problem with the support software that makes it impossible for user to reset the interface.

    Because of absence of more people today then I have no idea who will be here tomorrow but in hope that he will be here tomorrow then I will try pinging @Jeremy_NI , could you please see if you can solve the problem for H.RDrive ?

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,389 mod

    @H.RDrive I'm not sure what's happening here, trying to have someone getting back to you as soon as possible.

  • H.RDrive
    H.RDrive Member Posts: 3 Newcomer
    Answer ✓

    Thanks for the help guys, I got an email reply from NI regarding this issue. Much appreciated!

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