Traktor Pro 3 will not open!

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DJ Shawn Solo
DJ Shawn Solo Member Posts: 3 Member
in Traktor Software & Hardware

I just updated from Pro 2 to Pro 3 yesterday. I was able to use it once. Now, it won't open from the desktop shortcut or from the startup menu. I have uninstalled and re-installed. All updates for Windows 10 have been done. I am still able to open Traktor Pro 2 with no issues.

Please Help!

Thanks!

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Answers

  • Blindeddie
    Blindeddie Member Posts: 1,559 Expert
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    Have you tried the Traktor troubleshooter available here?

    DJ – Native Instruments (native-instruments.com)

    If that does not resolve your problem, I would suggest putting in a Support Ticket which you can do through the wizard as well.

  • DJ Shawn Solo
    DJ Shawn Solo Member Posts: 3 Member
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    I did submit a ticket. Just waiting on a response. I did have an article from NI's support site, that is giving me a few options to check. Like scanning for corrupt music files, and reimporting settings and track collection file. However, I can't find those files.

    So, right now I'm scanning my files and go from there. Hopefully, they come back with something more. But I was hoping someone on here had a quick fix that they had run into as well.

    Thanks for responding

  • Kaiwan_NI
    Kaiwan_NI Administrator Posts: 2,586 admin
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    Hi @DJ Shawn Solo do any of the steps proposed by the support team help with your issue?

    • Deactivate Firewalls and Anti-virus programs
    • Make sure the latest graphic card drivers are installed
    • Unplug other monitors
    • Make sure your monitor's resolution is in normal scaling 
    • Start Native Access as administrator
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