Can't download K6 or K7, even though it's in " MY PRODUCTS, SERIALS, AND DOWNLOADS"

Annie Gosfield

Hello,

Even though K6 and K7 are listed (with their respective serial numbers) on the "MY PRODUCTS, SERIALS, AND DOWNLOADS" page on the NI website, they are not visible on my page in Native Access. When I input a serial number into Native Access, it gives me the "Success!" pop up message, but nothing else appears. Kontakt 6 Player and Kontakt 7 Player are available on my page in Native Access, but I want to upload the full versions and they are not appearing in Native Access.

I recently bought a new computer, an M3 Max MacBook Pro. My old computer broke, and I am up against a deadline and trying to get this to work. I used the Migration Assistant to move a lot of data, but this is the first time I will be downloading K6 or K7. Any thoughts greatly appreciated!

Boucane

Same! Battery 4, Reaktor 6, Kontakt 6 all run as demo only and cannot be found in Native Access for me. None of the kontakt instruments either even though i'm a komplete kontrol 13 serial number holder.

PoorFellow

https://community.native-instruments.com/discussion/31297/cant-download-k6-or-k7-even-though-its-in-my-products-serials-and-downloads

Unless you are using a legacy OS , Mac 10.15 and earlier / Win 7 downloads) then be sure to be using at least NATIVE ACCESS 3.8.0 or newest version of Native Access for your OS (in case of a download problem then try log in to Google)

Else try Jeremy_NI's : Kontakt libraries go missing in Kontakt and Native Access.

If the above doesn't help then try Jeremy_NI's latest 'invention' : the replacing of the XML file.

download the NativeAccess.xml.zip file, unzip it and and replace your xml file with the downloaded one at this location :

Windows: C:\Program Files\Common Files\Native Instruments\Service Center

Mac: Macintosh HD > Library > Application Support > Native Instruments > Service Center

Otherwise if problem persists then please contact N.I. Native Access and Installation Support

At the page N.I. Native Access and Installation Support be sure to scroll down to page bottom to see if there is a log-in request , if there is then log-in , at next page again scroll down and small blue chat box ought occur within 15 seconds. Then write in chat box and when getting suggestions then select did not help when it didn't , that ought to bring you on to either chat with human or open a ticket. (You need to use a browser with Cookie , Security and Extensions settings that will allow for log-in on the page for the page to work)

There has been introduced chat support for Native Access assistance (at least daytime on normal work days) :

Please refer to the page : How to get in touch with our Customer Care

Annie Gosfield

Thanks, support rescued me, they assigned me new serial numbers and I downloaded Native Access again. There were so many steps in my attempts that it's hard to say exactly what worked, but thankfully something worked.