NA doesn’t load mynprofucts
bought Native instruments and loaded kontakt player in Logic and it worked ok for a few days and then suddenly says there are no instruments and kontakt player is not operating, I have to force quit. When I went to the native app it just gets stuck on loading products wheel of death?
I tried the whole privacy access drive thing but no success. Using Ventura and Logic Pro.??
Answers
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For Mac:
First please clear the Native Access cache by deleting the following folders:
- Navigate to the following location: Macintosh HD > Users > your username > Library > Application Support > Native Instruments
- Delete the "Native Access" and the "NTK" folders
Next please delete the UserUser plist of Native Access and the NTKDaemon:
- Navigate to the following location: Macintosh HD > Users > your username > Library > Preferences >
- Delete the com.native-instruments.Native Access.plist and com.native-instruments.NTKDaemon.plist
- restart your computer
If the above doesn't help then please contact : N.I. Native Access and Installation Support
There has been introduced chat support for Native Access assistance (at least daytime on normal work days) :
Please refer to the : How to get in touch with our Customer Care or read my Support page functionality changes post here
After receiving email confirmation then please allow support up to a week to answer and if they do not respond within a week then politely update your ticket to let support know that you are still waiting for a response. Also N.I. support do not work in the weekend.
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