Native Access Hangs

kb420 · 2024-04-28T02:18:44+00:00

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When I try to start Native Access, it goes to a screen that says "Loading Products", and then it just hangs, and hangs, and hangs, and hangs, and hangs, and hangs, and hangs, and hangs, and hangs, and hangs, and hangs,

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R Harris

Same problem. Have you found a solution yet?

PoorFellow

@kb420 and @R Harris :

Quote : Jeremy_NI :

For Win:

First please delete the User Registry entries of Native Access and the NTKDaemon:

Click the Windows Start button at the bottom left side of your screen.
Type "regedit" into the search field, then press Enter to open the Windows Registry Editor.
In the Registry Editor, navigate the folder structure to this location and locate the folder for the NI product that is crashing:
HKEY_CURRENT_USER > Software > Native Instruments >
Delete the "Native Access" and the "NTK" entries

Next please clear the Native Access cache by deleting the following folders:

Click the Windows Start Button on the bottom left of your screen.
Type %localappdata% and press Enter.
This will open the following folder location: C: > Users > *Your User Name* > AppData > Local
go into the Native Instruments directory and delete the "Native Access" and the "NTK" folders

For Mac:

First please clear the Native Access cache by deleting the following folders:

Navigate to the following location: Macintosh HD > Users > your username > Library > Application Support > Native Instruments
Delete the "Native Access" and the "NTK" folders

Next please delete the UserUser plist of Native Access and the NTKDaemon:

Navigate to the following location: Macintosh HD > Users > your username > Library > Preferences >
Delete the com.native-instruments.Native Access.plist and com.native-instruments.NTKDaemon.plist
restart your computer

If the above doesn't help then please contact : N.I. Native Access and Installation Support

There has been introduced chat support for Native Access assistance (at least daytime on normal work days) :

Quote : For assistance with purchases, accounts, and Native Access, you'll have an option to initiate a chat session. Simply click on the chat icon located at the bottom right corner, and you'll be assisted by a virtual assistant. If your issue remains unresolved after consulting our help articles, a human chat agent will be available to assist you.

Please refer to the : How to get in touch with our Customer Care or read my Support page functionality changes post here !

After receiving email confirmation then please allow support up to a week to answer and if they do not respond within a week then politely update your ticket to let support know that you are still waiting for a response ! Also N.I. support do not work in the weekend !

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