When I try to start Native Access, it goes to a screen that says "Loading Products", and then it just hangs, and hangs, and hangs, and hangs, and hangs, and hangs, and hangs, and hangs, and hangs, and hangs, and hangs,
Same problem. Have you found a solution yet?
@kb420 and @R Harris :
Quote : Jeremy_NI :
First please delete the User Registry entries of Native Access and the NTKDaemon:
Next please clear the Native Access cache by deleting the following folders:
First please clear the Native Access cache by deleting the following folders:
Next please delete the UserUser plist of Native Access and the NTKDaemon:
If the above doesn't help then please contact : N.I. Native Access and Installation Support
There has been introduced chat support for Native Access assistance (at least daytime on normal work days) :
Quote : For assistance with purchases, accounts, and Native Access, you'll have an option to initiate a chat session. Simply click on the chat icon located at the bottom right corner, and you'll be assisted by a virtual assistant. If your issue remains unresolved after consulting our help articles, a human chat agent will be available to assist you.
Please refer to the : How to get in touch with our Customer Care or read my Support page functionality changes post here !
After receiving email confirmation then please allow support up to a week to answer and if they do not respond within a week then politely update your ticket to let support know that you are still waiting for a response ! Also N.I. support do not work in the weekend !