Cannot locate serials after Mac Sonoma update

Jack Fregolo

Hello everyone. After updating my Macbook M2 to Sonoma, I cannot find any of my registered third-party products from Native Access. After trying to add again the serials, I always get the same message "You have successfully registered, you can now add this product from the library". However I cannot see the product displayed on native access library. Moreover the product shouldn't be installed in the first place, as it was already installed on Pulse, and just needs to be located. I tried reinstalling native access but i get the same issue. Also it is impossible to directly contact native access customer support on their website which is absurd. Any advice?

Screenshot 2024-04-23 at 20.33.37.png

PoorFellow

https://community.native-instruments.com/discussion/29194/cannot-locate-serials-after-mac-sonoma-update

Try the following Trouble shooter here : My Products Are Showing As DEMO in Native Access , especially '2. Your activation fails because of corrupted or missing activation tokens' and '3. You have corrupted XML files' (delete both NA XML and offending product XML if present) then restart computer and log in again to see if that helps

If that doesn't help then maybe it's a bug in the Native Access.

Otherwise : There has just been introduced chat support for Native Access assistance (at least daytime on normal work days) :

Quote : For assistance with purchases, accounts, and Native Access, you'll have an option to initiate a chat session. Simply click on the chat icon located at the bottom right corner, and you'll be assisted by a virtual assistant. If your issue remains unresolved after consulting our help articles, a human chat agent will be available to assist you.

Please refer to the page : How to get in touch with our Customer Care or read my Support page functionality changes post here !