Presets in Kontakt 7 do not autoplay, when I click on them - Why?

mertos

additional note: I just updated Kontakt 7 on my other MacBook, which has an M1 chip with MacOS Ventura - there the preview works!

@jeremy_NI could you find out, where the problem is? M3 Max oder Sonoma?

thanks

reffahcs

Mac Studio M2 Ultra on Sonoma and no audio previews, I don't recall it ever working over the course of the past 3-4 months. I will try on my Macbook and report back.

Kymeia

Working here on M1 Max - only in the new browser of course

reffahcs

Ok, well I have some more research do now I suppose.

On my Macbook Pro M2 Max it works fine, I am able to hear the audio previews perfectly. Running MacOS 14.2.1.

reffahcs

I got nothing on my M2 Ultra. Turned off my USB audio device, switched to internal sound/speakers @ 44.1K and still nothing. Laptop yes, Mac Studio, no.

On my Macbook I just have some of the standard base level instruments. On my Mac Studio I have a handful of different vendors, could that perhaps be causing the issue? I thought for sure it would be a samplerate issue, but I tried 96, 48 and 44.1, rebooted... still no dice.

Kymeia

Have you got the previews library installed?

Jeremy_NI

@mertos @reffahcs Thanks for your feedback. To be clear, previews do not work with any instrument/library or some are working? Some libraries don't have previews, can you give some examples of libraries where the previews don't work. As @Kymeia suggested, is the preview library installed on these M2/M3 Macs?

reffahcs

https://community.native-instruments.com/discussion/comment/123939#Comment_123939

Good point about the previews. I thought that was going to be the fix when I saw them installed in /Users/Shared/NBPL as I had moved all of my NI content to an external drive. But after I uninstalled and installed Previews again through NA, there's still no previews in Kontakt. Previews in KK work fine though.

I tested 3 on my laptop, Hybrid Keys, Irish Harp and Utopia. All 3 played previews fine on my Macbook. And all 3 did not play any previews on my Mac Studio.

mertos

I also have installed all previews - I have the same instruments tested on my MacBook Pro M1 (preview works fine) and the new MacBook Pro M3 (no previews).

reffahcs

https://community.native-instruments.com/discussion/comment/124110#Comment_124110

Just curious, on your M3, is your NI content installed locally or on an external drive?

Jeremy_NI

Little update. We could not reproduce the issue with a M1 and a standard M2 on Sonoma. We don't have a M2 Ultra to test at the moment and trying to get our hands on a M3.

mertos

every content is installed locally

mertos

https://community.native-instruments.com/discussion/comment/124334#Comment_124334

don‘t know if this might help: I think I remember (but maybe I might mix it up already…) when I transfered my content to the m3max macbook, that it worked for a while. after updating sonoma and the kontakt7, it stopped playing previews. maybe it can be a combination of the new sonoma update and the m3 then - cause at the m1 macbook the latest version of kt7 is playing previews still.

Jeremy_NI

@mertos Thanks! That could be some valuable info. When you say "transfered" what do you mean exactly? Do you mean you transferred the libraries/content or you transferred the applications using a migration assistant? DId you install Kontakt on this M3 Mac with Native Access?

mertos

https://community.native-instruments.com/discussion/comment/124351#Comment_124351

no, meant the transfer of files of my hds from the macpro.

Kontakt and some more other NI apps were installed with NI access (several times already now…)

libaries/content of the instruments were transfered from the external ssd to the local ssd of the m3macbook