Problem: Guitar Rig 7 crashes at start - I already tried all things mentioned on help site

24

Answers

  • zerocrossing
    zerocrossing Member Posts: 7 Member

    Same thing here, but on a Windows 10 system. Tried all the suggestions, but no dice. I can't get the stand alone or plugin versions to work in Bitwig 4.4.40. My processor and video card are all in spec.

  • zerocrossing
    zerocrossing Member Posts: 7 Member
    https://community.native-instruments.com/discussion/comment/92843#Comment_92843

    Actually, on my PC, I took a flying leap and deleted that folder in this location:

    C:\Users\My Name\AppData\Local

    and now it works. 👍️

  • dannyhawaii
    dannyhawaii Member Posts: 4 Member

    The changelog says to run the standalone first. When you deleted `/Users/yourusername/Library/Application Support/Native Instruments/Guitar Rig 7` did you run the standalone straight after?

  • mschmahl
    mschmahl Member Posts: 16 Member
    https://community.native-instruments.com/discussion/comment/92978#Comment_92978

    Yes. I always start NI instruments first standalone, before using them as a plugin.

  • Eddie_NI
    Eddie_NI Product Team Posts: 357 mod

    @mschmahl

    We have not yet been able to reproduce this failure. Guitar Rig 7 runs fine here on M1 Max with a fresh installation from Native Access.

    Do you also own Guitar Rig 6? If so, does it work?

    One other thing you could try and might help narrow down the source of the problem is to create another user account with a simple name on your computer and install and run Guitar Rig 7 from there. Does your username contain any unusual characters?

  • mschmahl
    mschmahl Member Posts: 16 Member
    https://community.native-instruments.com/discussion/comment/93027#Comment_93027

    I have Guitar Rig 5 & 6 - I tried it and now they doesn't run too...

    my username is a name with usual characters, no special ones.

  • Eddie_NI
    Eddie_NI Product Team Posts: 357 mod

    This is getting more bizarre by the minute...

    Does any other Native Instruments application work, if you happen to have any.

    Can you please try the different user account?

    Did you install ANY other software in recent times?

  • mschmahl
    mschmahl Member Posts: 16 Member

    It's only GR, that doesn't work! I have the big Komplete package, which is running without problems.

  • Teppidar
    Teppidar Member Posts: 2 Newcomer

    I can't open Kontakt 7 or guitar rig 7. They both show up in the task manager for about a second and then disappear. Nothing happens. No crash logs created. None of the fixes here work.

  • noumena9
    noumena9 Member Posts: 8 Member

    I am having the same issue on both my computers. One is an M1Pro and one is an M2. Identical crashes on launch of standalone and VST. I've done everything suggested in this thread with no improvement.

    The M2 computer is brand new and has literally nothing on it... I installed native access, installed GR7 and it crashes.

    I installed K7 and it works, installed Massive X, and it works. Seems to just be GR7.

  • noumena9
    noumena9 Member Posts: 8 Member
    edited September 2023

    both the standalone and the plugin version on both computers are crashing with identical reports:

    Crashed Thread:    21 GR4BrowserControllerThread

    (thread info: 21 Guitar Rig 7              0x11ab873ec ni::qt::Cocoa::getEmbeddableView(NI_6_5_0_R1::QWindow*) + 28)

    Exception Type:    EXC_BAD_ACCESS (SIGSEGV)

    Exception Codes:    KERN_INVALID_ADDRESS at 0xfffffffffffffff8

    Exception Codes:    0x0000000000000001, 0xfffffffffffffff8


    Termination Reason:  Namespace SIGNAL, Code 11 Segmentation fault: 11

    Terminating Process:  exc handler [86755]


    VM Region Info: 0xfffffffffffffff8 is not in any region. Bytes after previous region: 18446638520056414201  

       REGION TYPE          START - END     [ VSIZE] PRT/MAX SHRMOD REGION DETAIL

       MALLOC_NANO (reserved)  600018000000-600020000000 [128.0M] rw-/rwx SM=NUL ...(unallocated)


    This looks pretty basic to me, and is, as I said, consistent across two computers and four different launch contexts. I feel like this should be enough for you folks to get an angle on it. The thread is trying to access a memory address that is illegal.

  • CharlieGR
    CharlieGR Member Posts: 1 Newcomer

    I should probably create another thread for my case, but I’m having the same crash at start on an Intel MacBook Pro running the latest macOS Big Sur update.

    The crash happens both with the standalone version and the plug-in. I also have GR6, which runs fine on this system.

    I also tried most suggestions here with no luck. Still pending to try with the new username.

    It is getting really frustrating at this point.

  • noumena9
    noumena9 Member Posts: 8 Member

    this is totally unreasonable. how do we request a refund? i’ve not bought anything from NI for years because of poor support. looks like i made a mistake.

  • noumena9
    noumena9 Member Posts: 8 Member

    why is this thread marked answered.

  • Eddie_NI
    Eddie_NI Product Team Posts: 357 mod

    @noumena9

    We are very sorry that you are having these problems with Guitar Rig 7. Could you please attach your crash logs to this thread here? This would really help us in finding out what's going on.

    Guitar Rig 7 has been developed and tested on a variety of different Apple computers and macOs versions and we have never seen this problem before and are really trying hard to get to the bottom of this.

    If you want to request a refund, please get in touch with our customer support.

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