Problem: Guitar Rig 7 crashes at start - I already tried all things mentioned on help site

Audiopathic666

@Eddie_NI - I work from home, so I took a minute to try your suggestions. Initial GR7 app standalone launch crashed, so I followed the instructions you linked me. I had to enable "Full Disk Access" for the NTKDaemon and Native Access, then I added the GR7 Application via the plus sign in the privacy/security settings. That enabled Full Disk access for GR7 as well. I restarted my Mac and the GR7 standalone did still crash, so I went on to step 2 (deleting the GR7 Plist). Again, the standalone GR7 app crashed on launch, so I went to step 3 (Reinitialize the GR7 database)... and voila!! GR7 standalone launched and initialized all it's presets, etc.. I closed the standalone and proceeded to open my DAW (Adobe Audition 2023), where I already had the plugin path to GR7 set. I added a track and opened the GR7 AU plugin in Adobe Audition 2023 and that also worked.

Until you fine folks have a patch fix ready, those steps you linked me do seem to work for Mac users (me, anyway).

Thanks so much!

Eddie_NI

@Audiopathic666

I'm glad I could help, have fun with Guitar Rig 7 😁

Just as a quick explanation as to what happened: When you run Guitar Rig for the very first time it scans all the presets and creates a database so you see all presets in the browser. Unfortunately some hosts when scanning for new plugins don't wait for Guitar Rig to complete this process and just shut it down while Guitar Rig is still creating the database without waiting for it to finish. This sometimes leaves the database file in a corrupted state. We are trying to make Guitar Rig more robust against this case of a corrupt database in a future update so you don't have to manually delete the file. We are very sorry for the inconvenience.

Audiopathic666

Thanks for the context and explanation. No worries at all. I found this running thread relatively quickly, posted my specific scenario and you responded with steps that fixed my issue (all in less than 1 day). I really appreciate the quick assistance.

Johnny5

I'm just here to state that I've tried everything in all of the troubleshooting steps twice, which includes completely uninstalling/reinstalling both GR6 and GR7, and neither one of them will work. They both completely crash at startup in standalone, as well as a plugin. These are the only NI apps doing this, and I wish this could be resolved. I'm on a 2023 Mac Studio M2 Ultra if that makes any difference.

mschmahl

Still the same for me. Never got GR running on my computer (Apple M1). And I do not have enough time for maintenance stuff, etc. :(

PoorFellow

@Johnny5 and @mschmahl , Since that you did not say so specifically I then have to ask : Did you read the part with the Database re-init ?

@Jeremy_NI , the above apparently is two Mac users in case that you have anything that you want to add ! ?

(Johnny5 profile : Ventura 13.6.4 , Apple M2 Ultra ) (mschmahl profile : macOS 12.6.8 , Apple M1 Max)

Jeremy_NI

Well, if nothing here helped, @Johnny5 and @mschmahl should get in touch with our support agents here: https://bit.ly/NI_support_other and provide the result of our support tool so they can look into it.

mschmahl

https://community.native-instruments.com/discussion/comment/136675#Comment_136675

already checked everything in this thread (I started this thread ;) )

mschmahl

https://community.native-instruments.com/discussion/comment/136693#Comment_136693

I already got in touch with support twice with no luck. Nothing helped - I didn't re-installed my whole system again, because everything is running well and as expected on my computer, except Guitar Rig and Massive 2. I need my studio computer and re-installing all my software is a long run - I don't have that much time, making music is much more fun and more important for me than doing IT stuff and maintenance.

Jeremy_NI

https://community.native-instruments.com/discussion/comment/136723#Comment_136723

Hehe, I see, yes. I found also an old support request that was closed because you didn't reply for a while. Should we create a new one?

PoorFellow

https://community.native-instruments.com/discussion/comment/136723#Comment_136723

Thank you for the reminder, still , you did respond to a post that just got added without you being very specific and you do see a lot of people that apparently either newer get back to check or from time to time stops following threads because they can not muster more or give up !

Anyway , I am sorry for your trouble ! Bit if Jeremy_NI says that if nothing here helped then you should get in touch with N.I. support agents here: https://bit.ly/NI_support_other and provide the result of the N.I. support tool so they can look into it , then I can only encourage you to take his advice ! And I hope that you will get your problem solved !