Native Access Error - "There's an Issue with the installer service"
I am using Native access 3,4.0 (2023). I can only download 1 to 2 sound packages and then I receive a repeatable sequence of two error messages with the text "There's an issue with the installer service, etc.", after that it will not start a download. I uninstall Native Access and the NTKDaemon app/service and reinstall. After changing the security permissions for the NTKDaemon service to give it "full control" I reboot and try again. The sequence of events repeats itself, I can only download 1 to 2 packages before I experience the error again.
My PC is up to date with Microsoft's updates and hot fixes, I have plenty of disk space, all Native Instrument services have been given "Full Control" security permissions and I have 110 mhz of download bandwidth available. I have noticed that I don't always receive the login prompt for my Native Instruments ID after launching Native Access. If this occurs I keep rebooting until I do.
Does anyone have any ideas on how to fix this?
Answers
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Do you start Native Access as admin or as simple user?
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My user ID has admin privilege's but after seeing your reply I rebooted and selected "run as administrator" when I started Native Access. The behavior was the same. I was able to download one package, after a few minutes elapsed after selecting the 2nd package I got the same error message.
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Same problem - also definitely running at administrator.
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Same here trying to DL Komplete 14 Collectors Edition!! It's taking too long because that issue!! PLEASE FIX THIS BUG!! N.A. V1 does not do it but I don't see all of my available software in it.
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As a temporary solution until they fix the bug, you can downgrade Native Access 2 to Native Access 1 and give it a try.
But keep in mind that some newer releases might not be available through NA1
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I'm having the same problem. My account is an admin account. Running Ventura 13.3.1, I had put in a support ticket and the Native Instruments tech told me that the upgrade would be out in a couple of weeks and it should handle the problem. I installed the update and I'm still having the problem.
This is the original error. I get the same error once I updated. It's just that the screen is in light mode instead of dark mode.
Macbook Pro 2017, 13", Ventura 13.3.1
I have checked the privacy settings and all Native Access options are enabled. I tried uninstalling and re-installing Native Access before the upgrade. And it doesn't work after the upgrade. Same message. I have rebooted multiple times.
During the big sale I bought the Komplete 14 upgrade from Ultimate to Collectors edition and I don't want to attempt to install it until this error message is taken care of. I love NI plugins and I really want to use them!
Can somebody please help? I would really, really, really appreciate it.
Andrea
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