Duplicate S88 - No response from support
I have purchased an S88 from NI by mistake as I got one from my local supplier but the website glitched and showed that It didn’t go through, after that I went to NI to purchase the product and all went through, after 1 hour my supplier called saying my purchase went through and I should receive it within 1 business day(they offered express shipping due to the website glitch).
So I have logged 2 tickets through the NI wizard to inform that I want to get a refund due to duplicate items but no one has responded back.
The shipping company called me for a delivery day and I informed them to return the product to supplier.
It’s been 10 days and no response yet.
P.S. I live in Australia.
Your initial request was logged on 01 May 04:18 (which was a public holiday), 6 days before this post, not 10 days. Please note - support do not work on weekends, so including the public holiday, it has been 4 working days. Still, this is slower than we would like to respond, so we do apologise for that.
We are currently working through a large backlog due to a very busy period combined with staffing issues.
The ticket has already been assigned to an agent and I have just marked it as high priority.
Someone will come back to you as soon as possible.0
Wow what a precision. Even the minute count…04:181
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