MK3 Lost pad sensitivity

TheXaman
TheXaman Member Posts: 3 Newcomer
in Maschine

Hi All, I've had a Maschine mk3 for a couple of years and recently i noticed that all pads have lost sensitivity significantly. I understand that this is related to a problem with the mechanism under the pads. Has anyone ran into this issue and found a solution?

I've also contacted Native Instruments, about a week ago and haven't gotten a response. how long does it usually take for them to respond? I'm in Los Angeles, CA.

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  • Kaiwan_NI
    Kaiwan_NI Administrator Posts: 2,441 admin

    Hi @TheXaman sorry that you haven't received a reply from our support team yet. Due to the volume of support requests, there's a delay in our reply time atm. I've escalated your ticket and we'll get back to you as soon as we can.

  • TheXaman
    TheXaman Member Posts: 3 Newcomer

    They contacted me last friday. Greatly appreciated.

  • TheXaman
    TheXaman Member Posts: 3 Newcomer

    Hi Kaiwan. Talked to Patrick last week but he hasn't gotten back to me. My mk3 is very important to my workflow and my business. Please help me figure this out.

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