Maschine Software Will Not Show Up In Native Access To Download

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Answers

  • Leokk
    Leokk Member Posts: 2 Newcomer

    (Two years later) I have the same problem!

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 12,402 mod

    @Leokk More information might be helpful. Did you buy a Maschine second hand? Were you able to register it?

  • PhaTrix
    PhaTrix Member Posts: 1 Newcomer
    edited February 2

    I have this same issue. I had everything installed on my old computer and that seems fine, but it no longer shows up with NI Access 2 so I can't move it to my new computer that I'm upgrading to. I can still see the serials listed on my products page on the website for both the hardware and Software. It also still lets me download Massive on my new computer which came with my Maschine Mikro Mk2 White, so I'm at a bit of a loss.

    I should also add that I bought it new years ago and am the only owner it has ever had.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 12,402 mod

    @PhaTrix Are you 100% sure you put the right email address and log-in in Native Access? If you are and Native Access is not showing your products please get in touch with our installation specialists here: https://bit.ly/NI_support_NA

  • invictor
    invictor Member Posts: 12 Member

    I am having the same trouble.

    I used to use my registered Maschine MK2 in my older computer. Now I just decided to use in my new Macbook, so I intalled Native Access and Maschine Software is not appearing in any place.

    Where can I find it?

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 12,402 mod

    @invictor Was it the Maschine 1 software or Maschine 2? Maschine 1 is not officially supported on newer operating systems.

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