Maschine Software Will Not Show Up In Native Access To Download

snipesfool
snipesfool Member Posts: 8 Sine

Hello! I'm looking for some help with my new Maschine. I just received my new gear in the mail yesterday and everything else downloaded fine in Native Access except the Maschine software. I've tried uninstalling/reinstalling Native Access, re-entering the serial number, restarting/updating my computer and it does not show up in Native Access to install. In the screenshot below you can see that the Factory Selection downloaded but I cannot download the software as it will no show up in "Not Installed" after I enter the serial successfully.

I'm pretty frustrated since I just bought the Maschine and can't use it. Any help would be appreciated.



Best Answer

  • Jeremy_NI
    Jeremy_NI BerlinCustomer Care Posts: 635 mod
    Answer ✓

    Hey all, the issue was on our end. There was a problem with some wrong serials being delivered and not showing up products in Native Access. The issue is resolved now, your products should be available to download and install in Native Access, if not, hit refresh and they should show up. Sorry for the panic here !

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