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stuck on loading products
since last weeks update native access is permanently stuck on "loading products" have reinstalled , uninstalled and reinstalled numerous times but to no avail
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Komplete 15 Standard: Can't find it in the Plugin Alliance Installation Manager
We purchased Komplete 15 Standard and followed the installation instructions. But the Plugin Alliance Installation Manager doesn't show the Komplete 15 Standard, whether under "My Products" nor somewhere else. Where is our download? We paid for it and can't download it? What is that, Native Instruments?
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Request for License Transfer Assistance – Traktor Kontrol S4 MK3 (Owner Deceased)
Hello, I need assistance with an unusual license transfer case. I cannot share product details publicly, but the registered owner of a Native Instruments device has passed away, and I need to complete the ownership transfer to a new user. I am unable to access the original account. Could someone from the Native Instruments…
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Native Access says it's installed updates, but the product remains in the "Update" state
When I run Native Access, it says I have 11 available updates. If I click "Update All" then it says it's updating all the available products, but after the update it still says they have updates available.
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Can't install Library
Good afternoon, everyone! How are you? I just purchased the One Kit Wonder: Metal, but I can't install it. I installed Native Access 2 > added the serial number > tried to download it, but it didn't install. They told me to follow these steps:…
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Purchased Upgrade for Komplete in error on sweetwater
So..I purchased the upgrade to komplete std in error not having the base product, what is my best course of action to get this working?
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mpc 37 with komplete functionality
I currently own the komplete 49 controller and I am looking at updating to a mpc37. I own all the NI software already. I was wondering if any users have transitioned to the mpc37 and if so….does the komplete software function as it does with the NI controllers? I don't want to purchase a new controller and then have to…
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No Access
I have been working for a month with NI Support and I can't access most of my owned instruments. I am on an M4 Mac Mini and would like to know if there are any human independent contractors on the East Cost of the U. S. who can help me with my installation. I would pay a decent contractor for assistance - maybe someone who…
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Anyone else experiencing this? 34 products fail in Native Access even after a full system format
Hi everyone, Is anyone else running into this issue? I’m having a problem with 34 specific products that show an error in Native Access / the Daemon. What’s strange is that the error only happens with those products, while everything else installs and works normally. What I’ve tried so far: I completely formatted my…
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NI on NAS
Of course — that’s an excellent idea. I can prepare a clear, concise, technical email describing exactly what’s going wrong, what we already tried, and why Native Access refuses to accept the NAS location. Below is a ready-to-send email you can copy/paste into your mail client. ✅ Draft Email to Native Instruments Support…
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Noire VST on different account
Hi, I'm so frustraded as i missed my deadline because support did not reply at all. My card was refused for whatever reason yesterday, so i used my personal money to buy it & I see it's bought from another account i created :( So how can i merge the 2 accounts or how can i get Noire, on this account? This was URGENT, but…
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Sequoia] "Installation Failed" Loop - NTKDaemon & Local Network Permission Bug
I am completely unable to install any products. I get the "Installation Failed" error, and I have identified the root cause as a "Catch-22" with macOS Sequoia's new "Local Network" permission. This is a list of EVERYTHING I have already tried. The Symptoms "Installation Failed" on every single product. The app downloads…
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NA never shows an installed product as 'installed'. Why?
NINA has caused a monstrous amount of problems for well over a year now and, following de-installing everything with Revo and cleaning the register of everything I can find, I updated NINA and then started with the simple Kontakt installs. Same damn problem. Nothing ever shows as having been installed. It just lists it as…
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Help I cant change my email
I cant change my email in the profile edit menu. There is somekind of red sign when I tried to change my email.
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Impact Soundworks instruments loaded in full Kontakt not seen in Native Access
Hi, I loaded my Impact Soundworks instruments into Kontakt 8 (full) today and thought they might also appear in Native Access. They do not come with a NI license code only the third party's serial number. I suspect third party instruments aren't meant to appear but I like NA as you can search all your products for a…
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Am I misunderstanding my update path?
Hi all, I was trying to take advantage of bf discounts to upgrade. My hardware is an s49mk2, Maschinemk3, A25r2 Update/upgrade path from the very first install was: KOMPLETE 13 SELECT→ KOMPLETE 14 SELECT→ KOMPLETE 14 STANDARD Upgrade for KSelect→ KOMPLETE 15 STANDARD Update At the split time going moving from select to to…
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Installation fails
Installation fails. Why?
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Cannot install Kontakt libraries NA 3.21.1 (I am NOT using an external hard drive)
I am using a M4 MacStudio with macOS26 (Tahoe) - I am NOT using an external hard drive Round 1: I just purchased Damage Drum Kit I downloaded it through the Heavyocity Portal Damage Drum Kit did not show up as a Kontakt Library I ensured Native Access and NTKDaemon had Full Disk Access in Mac Privacy settings I opened…
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How can I convert an unregistered product to a registered version?
Hello to all……yes, I encountered difficulties when registering the product. To be short，I took advantage of the Black Friday discounts to upgrade KOMPLETE 15 to the Ultimate edition. After completing the purchase, I received an email mentioning that Remember: You will not receive any serial numbers by email. Native Access…
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Issues encountered by my buyer while inserting the serial numer tranferred
Hi, I sold my traktor kontrol s3 and did thr license transfer both for the controller and the software, traktor pro 3, however the buyer is having problems when he puts the serial number that i transferred to him in order to activate the controller and to get the software. Someone can tell me whats wrong?
