Request for License Transfer Assistance – Traktor Kontrol S4 MK3 (Owner Deceased)

AlekSandra

Hello,
I need assistance with an unusual license transfer case. I cannot share product details publicly, but the registered owner of a Native Instruments device has passed away, and I need to complete the ownership transfer to a new user. I am unable to access the original account.

Could someone from the Native Instruments team please contact me directly or guide me on how to reach an official support agent who can handle sensitive cases like this?

Thank you in advance for your help.

PoorFellow

https://community.native-instruments.com/discussion/48951/request-for-license-transfer-assistance-traktor-kontrol-s4-mk3-owner-deceased

All matters of accounts and transfers are handled exclusively by NI Support , even the unusual ones 🙂

Please contact N.I. Support (all) , give them all relevant information and include a picture of the serial on the bottom of the device.

In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care

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