-
Native Access absolutely not working
Native Access has completely stopped being able to install NI products. I have been through the full disk process. I have uninstalled and reinstalled. I have tried using my external hard drive (preferred), but also the default Shared folder. Nothing works. I get the "Installation Failed. You may need to grant full disk…
-
Installation failed for Battery 4 Factory Library on MacOS 26
Native Access failed to install 26 libraries on MacOS 26.1. I followed all prompts and granted Full Disk Access to Native Access and Daemon including restarts, etc.. but multiple libraries still fail. The main one I'm worried about is Battery since I've used it on all my stuff. I have the full library on an external drive…
-
Native Access stuck in permanent “Repair” loop – needs backend cloud reset
Hi, I’m experiencing a Native Access issue that is not solvable locally and requires a backend reset. Native Access shows “Repair” for ALL products, even after fully deleting every local Native Instruments file, including: ~/Library/Application Support/Native Instruments (all subfolders) /Users/Shared/Native Instruments…
-
Native Acesses Update and download issues Inc NTKDaemon Fail
Hello, I’m hoping someone can help me with an issue that has suddenly started occurring. I’m running a Mac Studio Ultra with 128 GB RAM on macOS Sonoma 14.7. I’m a full-time film and TV composer, so keeping apps and libraries fully updated is essential for compatibility when collaborating with others. I own the latest NI…
-
Lores Installation - MAC - Local disk failure
Dear, I’m having trouble getting Lores installed. I’ve tried both the native access and the offline installer. Native Access fails with the dreaded "Installation Failed" message (see attached). The offline installer keeps giving me the error: ‘The installation program cannot install the software because no software to be…
-
Can't download any products or updates in Native Access
I'm unable to download any of my purchased Kontakt 15 products or any updates via the latest Native Access . This situation has been ongoing for over a month now and I'm literally at a lost for a remedy. I've contacted support , provided screenshots , of my issue , also provided a requested support tool file, and support…
-
MacOS Tahoe 26.1 - Project SAM plugin installation failed
Hello, I have issue with ' Installation Failed' for the following Project SAM plugin Swing! Swing More! The Free Orchestra It works for The Free Orchestra 2 I use default installation path on disk and I have disk space for it. I give access to Native Access and NTKDaemon as adviced here…
-
The latest updates on NA
Could someone please explain, in simple terms if possible, what all the latest updates on NA are about? I refer to the "NICNT file for optimized Native Access experience". Does the average user need these updates? Do we have to have every latest version installed (Kontakt 8 etc)? What better user experience are subscribers…
-
Native Access will not install Kontakt Player 8.5 which I need to run my new Session Guitarist libra
Hi, Hoping someone has some ideas here. I bought Session Guitarist Ruby which requires Kontakt/Kontakt Player 8.5. I had Kontakt Player 8.1 installed so I opened Native Access to try to update to the latest version (which I am assuming is v8.5 based on the above requirement for Ruby). Lo and behold Native Access is telling…
-
FIXED: Battery 4 Factory Library not being installed on MacOS Tahoe 26.1
The installation of the Battery Factory Library fails on Mac Os 26 and on Mac Os 15 when trying to install on an external hard drive. We are working on a fix for that issue, in the meantime you can install it via the following workaround: Download the library folder & unzip:…
-
How do I fix this installation failed error message?
Hey, so I don't know what I am doing wrong here. I followed the directions suggested in this installation failed error message. I have restarted my computer as well. I tried to contact support but the link takes me to a broken page as well. Soooo please somebody help!
-
macOS Tahoe M4 Support!
Does anyone know the time frame on Tahoe support? I've upgraded computers since originally buying NI/Products (mac intel - macOS Tahoe) . On cyber Monday they had incredible deals and a brought a few products. Unfortunately trying to install them proves impossible. ❓️
-
Need serial code for my unregistered product
I noticed a couple months ago, serial codes for both registered and unregistered products have been omitted for security reasons. Today, I accidentally bought the Komplete 15 Select Electronic for Novation bundled with my product in the wrong account. I have not registered it yet and I know if I have its serial number, I…
-
Installation Failed
Hello, I have both Native Access 3 and NTKDaemon granted full access, and I re-started my computer, but Damage Rock Grooves keeps telling me Installation Failed. I'm also contacting NI support, but I wanted to reach out to the community to see if maybe I can get a quicker reply on how to resolve this issue. Thanks in…
-
Selection multiple drive locations for libraries
Hi- I need to add an additional library location to Native Access due to the amount of assets I have- not all NI content will fit on one drive. It doesn't seem like this is possible (oddly) and puts me in a position of having to toggle the preference settings when running any updates so it matches the location of the…
-
Can't log in to Native Access
Hello, I'm having trouble logging into Native Access. When I try to sign in, it doesn't work (the login either fails or nothing happens). I've double-checked my email and password, and I can log in fine on the Native Instruments website — just not in Native Access. I've already tried restarting my computer and reinstalling…
-
CSS is never installed
Does anyone know why Cinematic Studio Strings never finishes installing? In the native access, it keeps installing, but it doesn't progress.
-
Deleted Kontakt 6 App Keeps Reappearing in Native Access Browser
After completely uninstalling Kontakt 6 as per NI instructions, the application still prevails in the NA browser. Installation path shows a non-existent (unclickable) location. Subsequent uninstallation of NA (again, as per NI instructions) and re-installation did not solve problem either. Anyone here had the same or…
-
Native Access Update failed
I cannot open Native Access, it sticks on the "Self-Update" page, and that's it. I realize I'm stuck on Windows 7. But my question: I have 15 as of yet unactivated products from ProjectSAM. Costed thousands of francs. They ALL officially work on Windows 7 (that's why I bought them). But I can't use ANY of them, because I…
-
format and reinstall
Hi, I just formatted my hard drive, but my entire music library is still intact on one drive. I've changed the path in Native Access to match, but it doesn't seem to be scanning because the whole library is failing—no sound, no functionality, missing files, etc. Is there any way to force a scan, or do I have to reinstall…
