Download Failed for all downloads in Native Access

foo_bar
foo_bar Member Posts: 1 Newcomer
in Native Access

Hi,

I recently downloaded Native Access on my Macbook Pro (M3), running Sonoma (14.6.1). every download I have attempted has resulted in: 'Download Failed'

Screenshot 2024-10-14 at 10.32.34 AM.png

I have granted Native Access full disk access.
Has anyone encountered and solved this issue?

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Answers

  • Achilles3
    Achilles3 Member Posts: 6 Newcomer

    I opened a ticket about this. They responded that it is not compatible with my current version of Mac OS (Sequoia 15.0.1). Another user on this community has same issue with Ventura. So that is three OS's with the same issue. Something more fundamental is going on. Please submit a ticket as well. You can initiate a chat and do it from there.

  • Mert_NI
    Mert_NI Customer Care Posts: 584 mod
    Answer ✓
    https://community.native-instruments.com/discussion/37309/download-failed-for-all-downloads-in-native-access

    Hello foo_bar,

    If you are receiving the "Download Failed" error message, please perform the following steps: 

    1. On your Mac, choose Apple menu > System Settings, then click [your name] at the top of the sidebar.
    2. Click iCloud on the right, click Private Relay, then turn off Private Relay.

    I hope this helps☺️

  • Achilles3
    Achilles3 Member Posts: 6 Newcomer

    It doesn't work. I already had Private Relay off and it still results in download failure.

  • Mert_NI
    Mert_NI Customer Care Posts: 584 mod
    Answer ✓
    https://community.native-instruments.com/discussion/comment/185972#Comment_185972

    Hello Achilles3, sorry for the continuing issue.

    Can you please create a support ticket or open a chat support using this link below:

    https://bit.ly/NI_support_NA

    So our team can help you further to solve that as soon as possible.

    I hope this helps☺️

  • humberto jorge
    humberto jorge Member Posts: 4 Newcomer
    edited October 30

    Boa tarde prezados! O meu sistema e o Monterey 12.6.5 e também nao consigo instalar nada.

    Translate:

    Good afternoon! My system is Monterey 12.6.5 and I can't install anything either.

  • Mert_NI
    Mert_NI Customer Care Posts: 584 mod
    https://community.native-instruments.com/discussion/comment/186858#Comment_186858

    Hello humberto jorge, as we support only english in our community posts, I translated your post to english for your information.

    Please try to turn off the Private Relay as it is advised above. If the issue persists, please create a support ticket or open a chat support using the link above so our team can help you to solve that as soon as possible.

    I hope this helps☺️

  • humberto jorge
    humberto jorge Member Posts: 4 Newcomer 
    Hello good afternoon! Thanks for responding, I can't install the audio card drivers! It always gives an error and says it is not compatible. I just updated my system to MacOS Ventura and it continues to give the same error. Now I can't install anything else. I haven't used my card for 2 months now and I can't solve this horrible problem. These drivers below are the ones that appear to me but none of them work. Traktor Audio 10Traktor Audio 10 Control Panel 3.1.1 - macOS 10.15 and higher Misc Info 14.10.2019 6.5MBDevice Updater 1.7.0 - Mac OS X Misc Info 23.07.2018 6.9MBDevice Updater 1.7.0 - Windows Misc Info 23.07.2018 5.5MBTraktor Audio 10 Driver 4.2.0 - Windows 7 and above Driver Info 25.11.2015 25.0MBDevice Updater 1.2.0 - Mac OS X Misc Info 23.09.2015 7.2MBDevice Updater 1.2.0 - Windows Misc Info 23.09.2015 5.8MBTraktor Audio 10 Driver 1.2.0 - Mac OS X 10.8, 10.9, 10.10 Driver Info 27.10.2014 37.2MBTraktor Audio 10 Driver 1.0.8 - Mac OS X 10.6, 10.7 Driver Info 28.11.2011 38.0MBI would really like your help because I don't know what else to do.

  • Mert_NI
    Mert_NI Customer Care Posts: 584 mod
    Answer ✓
    https://community.native-instruments.com/discussion/comment/187003#Comment_187003

    Hello humberto jorge, sorry for continuing issue.

    Can you please create a support ticket or open a chat support using this link below:

    https://bit.ly/NI_support_NA

    So our team can help you to solve that as soon as possible.

    I hope this helps☺️

  • benjth13
    benjth13 Member Posts: 2 Newcomer

    I have the same issue and it does not work

    Can't download the Maschine app

  • Mert_NI
    Mert_NI Customer Care Posts: 584 mod
    https://community.native-instruments.com/discussion/comment/189909#Comment_189909

    Hello benjth13, can you also please reach out our support team using the link above so our team can help you with that subject as soon as possible.

    I hope this helps☺️

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