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No order confirmation or product download. Login keeps saying wrong email.
I ordered Ozone11 Advanced. NI charged my credit card but I never received a confirmation of the order or the actual download. I opened a ticket with NI and got one response so far. Also the login is really messed up. It keeps saying the wrong email or password and I've reset it several times. Super frustrating. I am…
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Native Access Not Recognizing “The Albions Orchestral Selects” Library
Hi there, I’m having trouble getting Native Access to recognize my Spitfire Audio library, The Albions Orchestral Selects. I’ve used this library previously on a PC, and I’ve now moved to a Mac (macOS [insert version here]). Here’s what I’ve already tried: I confirmed the serial number is registered to my Native…
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How do i install NTKDaemon?
I'm a first time customer, and i have issues with downloading NTKDaemon for Native Access. It starts downloading for a little bit, but then it shows the error message "NTKDaemon Setup has failed: "FALSE". Please check your settings and try again." I looked on these forums, and someone had the same issue, but the…
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Native Access – Updates wont finish. Nealy completes and pauses
I have Analog Dreams. It is nearly finished but keeps failing. It then goes into Pause. What do I do? I'm on a Mac.
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Mac - Products updates download failed
I use Native Access for years and have the latest version installed. I'm unable to download the updates that are made available for many products that are installed in my computer. Error message for every updates: "Download failed" I never had this issue before. The customers support servives automated messages for…
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I just upgraded to M# Mac and Protools 2024 Moving NI Library to new machine ...
and, I am unable to get NI Access to see the old 'Library' hard drive which contains all the instruments. What are the steps to allow the new machine to see the instruments. 1. It can view the instruments on the hard drive LIBRARY/NI Content/… 2. However it does not recognize or give the option to repair, relocate etc…
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How to install Native Access 2 in Windows 11 in a non-admin user account
It is impossible to install Native Access 2 in a non-admin user account of Windows 11. I get an error message about permissions, but even if it is started as admin, it never installs it in this user account. If I install it from the admin account, then it is installed only in the amin account, but not other account. What…
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How to Deregister product that shows as 'Not transferable'
Hi There, I purchased a new TRAKTOR S4 MK3. The item is faulty and I am returning it to supplier. I believe I need to deregister the S4 from my account however it shows as 'Not transferable'. Any ideas how I proceed ?
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Native Access Updates Fail
When updating using Native Access the following always result in errors, and unable to update: Kontakt 8, Komplete Kontrol, Massive X I've use the NI Uninstall RegTool, but it doesn't always work. Unistalling them via Native Access does not work, neither does using Windows Control Panel. Only method I've found is to trawl…
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Subscription plugins displayed in Native Access library
Last year I took a free trial for the subscription plan and cancelled after the free trial, now all the plugins from the subscription are displayed in the Native Access library tab along with all the plugins I have from Komplete Ultimate and plugins I have purchased. This was not issue until recently as it only displayed…
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Cannot Configure Monitoring/Cannot hear any Monitoring with Z1 Mk 2
Hey guys, i am facing the issue, i cannot hear any monitoring with the front output of the Z1 MK2. When i go to the audio configuration, the dropdown only shows "Speaker R" and "Speaker L". So there is no opportunity to configure the monitorin. Consequently, i cannot monitor any tracks. can anyone help me with this issue?
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Can I use these samples with Dorico?
I downloaded <CarillondeGand.sfArk> from Sonokinetic. It said it was compatible with VST. I would like to import this library into Dorico. Is this doable? Thanks, Don
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Native Access 2 suddenly fails to download items, and the downloads can't be cancelled.
Owing to a motherboard failure, I've rebuilt my studio PC (Win 11 Pro 24H2). I'm gradually reinstating everything and taking the opportunity to rationalise my installations so that all music applications and VSTs are on the D M.2 drive (1Tb) and all libraries are on a new, empty 4Tb SSD. I don't want anything to do with…
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native access manager password problem
hi. Im trying to install my new tractor pro 4 software. I struggle with this side of tech. Ive downloaded native access when the window for the manager password come up it won't accept my password. Ive gone back into ni and reset it but still no good. Please help
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No linux, time to go.
Due to mounting privacy concerns, instability issues and being trapped in a system that tries to monopolize me vs, providing interchangability and “standards” to enhance my workflow and creativity, I AM DONE WITH WINDOWS! On the privacy front, every keystroke is always monitored. Once upon a time, that was a no-no. But,…
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Cannot launch Kontakt
I've recently replaced my ssd with a new one. My new ssd is empty and I did not transfer any data from the old ssd to the new. So I downloaded and installed my DAW and Native Access, I then installed Kontakt. The download process went fine, but when I tried to add Kontakt as a plugin in FL Studio it did not work. And I…
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KONTAKT 8 doesn't appear in N.A. and protools
hello i bought the komplete ultimate 15 but i can't find kontakt 8 anywhere , not in native access and not in my protools !! do you have any explanation please ? thanks !
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Native Access won't let me install my purchased products.
I did update everything i could and it still doesn't work. When I click the download button it says "download failed" instantly. Now I noticed that in my Account the products that won't install are not registered, so I think thats the problem. How can I change that? Thanks in advance!
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Support
In your experience, how long does it usually take for Native Instruments support to respond to a support ticket?
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Komplete Kontrol Update: Drop.Win32.WinSelfCopy.41099
Hello, I can't install the Komplete Kontrol update, since my anti-virus reports a Drop.Win32.WinSelfCopy.41099 issue. Does anyone else have this and can confirm?