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Native Access 3.18 is constantly forcing me to relocate/repair libraries (Mac)
Hello, This seems to be a problem affecting numerous people since the last update, but I am constantly needing to repair libraries as NA keeps losing track of them, despite my external drives not being disconnected or having any issues. It is causing significant frustration as I keep needing to repair. All disk access is…
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Symphony Series - Impossible to install
Hello. I have been trying to download Symphony Series many, many times, but when the download completes, I always get “Installation failed”. I have tried every method I know of to try and fix it: 1) Restart the computer and download it again. 2) Change the name of the destination folder to a shorter one without spaces or…
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My Komplete Kontrol s61 mk2 flasked lights and stopped working
My Komplee Kontrol s61 mk2 flasked lights right to left and stopped working. I have tried a new usb and power cable. Nothing turns it on
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Removing Serial Number from MPC
I am using a Windows PC to upload Native Instruments Expansion packs. I recently purchased two of them and mistakenly registered the serial number directly to my AKAI Pro MPC instead of registering it directly to my inMusic application software via Windows. As a result every time install and download and extract the…
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Native access stuck on loading products. (Native Access 3.10.3)
Hey guys i downloaded native access on a new PC, I want to install my libraries but the loading page on native access is stuck on "loading products"
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Download speeds extemely slow - Install process cumbersome
Hi, I’ve just completed a major studio computer upgrade, including a fresh OS installation, and everything is running smoothly. My computer is in excellent condition, and I have an extremely fast, wired internet connection (download speeds averaging 6000+ Mbps, thanks to a great ISP and an SPF+ network adapter with an…
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Native Access doesn't work
Hello, I have an imac with a macOS 10.15.7 Catalina and Native Access doesn't want to work. I have a message: "dependencies installation process is taking longer by normal…" I tried different things to fix the problem but it still here Please, what can I do ?
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PC, All Updates, Avid Link install of NI doesn't launch NI when "redeem" pressed
Following the video instructions on installing NI from Avid Link, the install appears to go ok as in does not report an error. But also not success. Further following the video instructions, when I press redeem on the Protools Essentials, I get a Windows dialog which says "Get an app to access this 'native-access' link" -…
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Display on monitor defective
Q:Translation inserted by Moderator(translationby DeepL) Native Access is loaded but not displayed on the monitor. When I try to display the icon in the taskbar, a shadow appears briefly and then disappears. I have been using NI for about 15 years. I have no idea what is going on. Community Code of Conduct - Please read…
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Purchase date changed on registered product
Bugs purchase - I got an email today asking for review feedback on a product I supposedly purchased today. Turns out that NI's records show that it's just a date change, to today, in the historical records on something that I actually purchased and registered last year. I've asked NI to explain how it might have happened,…
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I paid over $1200 for your apps but they are impossible to install.
About a month ago I bought KOMPLETE 15 COLLECTORS EDITION (Upgrade for KOMPLETE ULTIMATE). However, I can't use it because nothing can be installed using Native Access 2. The download starts, but moves very slowly, and before the very end it freezes and nothing happens. Unfortunately, none of the recipes from this section…
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"Installation failed" error when installing Kontakt 8 Player on Windows10
Hey. I'm trying to install the kontakt 8 player through native access on windows 10, but every time I try one out of two thigs happen: 1- it gives me the "installation failed" error, with no further explanation or 2- Native Access says that the installation was completed, but the program doesn't appear in my library and…
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Unable to Access ni 360 Subscription
Hi There, Does anyone know why I can't access the ni 360 subscription? It keep stalling on the last page and am unable to continue from payment
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“Service Center can not be found" Can you help me install Guitar Rig 5?
My last computer crashed and I have recently been transferring plugins over to my new M1 MacBook. Guitar Rig 5 is the only one giving me issues. Every time I try to run it as a plug-in or as a stand-alone application, I get the error “Service Center can not be found. Please run the product installer again to install…
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updated Electric Keys Phoenix and can't use it any more because I do not own Kontakt 8
Hi, I fell into the trap and installed the new version of Electric Keys Phoenix that only works within Kontat 8… does anybody know how I can get the older version that still works with Kontakt 7? Thx
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Error while mounting disk image
Hello everyone, I purchased some products from Native Instruments and I’m not able to download it due to that mounting disk image issue, I’m using Windows 11 Pro and I did most what of the internet that can be done but I’m still getting the same problem, I should be working by now instead of doing IT, I repaired Windows 11…
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Instrument updates in Native Access same size as install?
Hi, Can anyone tell me why some of my updates are the same size as the original install / the entire library. For example, updating Berlin Woodwinds requires 169GB? I've attached a screenshot. I can't update because I don't have the required space, according to NA… meaning I don't have 169GB free on the external SSD that…
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How can I resolve ongoing "dowload failed" errors.
I've gone through every possible solution that's been suggested through NI support chat bot and, exasperatingly, still have not been able to resolve the "download failed" error status that keeps happening when trying to download newly purchased NI products and, additionally, those updates that NI Access software lists as…
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Order under review for over 48hrs
I ordered off the summer of sound recently and my order has been under review for over 48 hours and customer service hasn’t responded to my emails asking when it will be confirmed. I would also like more of an answer than it will be soon. I see people sometimes don’t get there order for over a month and don’t want that to…
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Native Access 3.18.1 throws false „Installation failed - full disk access” errors
Native Access 3.18.1 (1ab69c9 / 1.24.1.0) macOS Sequoia 15.5 (24F74) MacBook Pro M1Max Satechi 4-Port USB-C 3.2 Gen 2 Hub OWC Mercury Elite Pro Dual Mini RAID 0 SSD enclosure
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Traktor
hello, how can i install traktor on my new computer... the serial number doesn't want to enter anymore because it's attached to an old email address. that doesn't work anymore