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Known Issue: Failing installation for certain products on external hard drive on MacOS 15 and upper
Issue: Some content products can't be installed on an external hard drive on MacOS 15. These products installers rely on an older installer technology. Products released since 2023 and products that received an update since then are not affected because they are using our new deployment technology. Fix: To resolve the…
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Known Issue: Discover Series Ireland can't be installed
Hey everyone, We had several reports about installation issues with the Ireland library. Issue is investiageted at the momnt. In the meantime, you can download the zipped library from here: IRELAND 1.0.2 Unzip it, put it where you want it to be installed and use the Add Product Content feature in Native Access to locate it.
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Native Access new Discover tab
Hi NI community, Finding new sounds just got easier. We’re introducing a new Discover area in Native Access, your dedicated space to explore instruments, effects, and expansions from Native Instruments and our partners, all without leaving the app. With Discover, you can grab all of our free products in just one click and…
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Solution to "Please grant permission to native access to install dependencies"
Hello. Every time the Native Access application updates it fails with the error, Please grant permission to native access to install dependencies Usually I have been able to find and download the newer NTKDaemon and get past this. The last update did not work with this method. I wanted to pass on this information as I did…
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Which Instrument is 'Moves Kit' part of?
Hi, does anyone know, to which Instruments belongs the attached error message either the Plugin? .
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I cant register my MK3 that i purchased last year
Hi, It's been a while, but im trying to get my Maschine Mikro MK3 set up going again. I also have the mk2 but for the life of me I can't remember the email address I used to register the mk3 under, nor password. NI support site has me going around in many circles. Is there any way I can come into human contact with their…
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Failed update downloads on Native Access
Hello! I'm running into an issue with these latest updates. I'm getting a "Download Failed: Could not create new file or truncate existing file" message when I attempt to update. I also get a generic Failed message on the True School update. I followed the knowledge base article to no avail. attached screenshots of both my…
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Previews Library not being installed on MacOS Tahoe 26.1
Download and unzip the NBPL folder: https://drive.google.com/file/d/1s3jqJYjf2nT-bkaZLuI_1jpEWXsOutej/view?usp=drive_link Place it in: Macintosh HD > Users > Shared Please download and unzip the installed_products-json file from here: https://drive.google.com/file/d/1SQVknyv8JuDYel8YBhRfTMaFadqIrkhk/view?usp=drive_link…
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macOS 26 compatibility
As we see, Native Instruments' installers are no longer notarized by Apple and so products can not be installed on macOS 26.1. So here is your change to tell us when you are done with the notarizing and be clear and transparent to us as customers.
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Installation failed for any Reaktor instrument on MacOS 26
I'm using macOS 26.1 and I can't install any Reaktor instruments in Native Access. I have granted Native Access, NTKDaemon, and Reaktor full disk access permissions and used the default installation path, but the installation still fails. Manual installation of the download package still fails.
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Native Access absolutely not working
Native Access has completely stopped being able to install NI products. I have been through the full disk process. I have uninstalled and reinstalled. I have tried using my external hard drive (preferred), but also the default Shared folder. Nothing works. I get the "Installation Failed. You may need to grant full disk…
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Installation failed for Battery 4 Factory Library on MacOS 26
Native Access failed to install 26 libraries on MacOS 26.1. I followed all prompts and granted Full Disk Access to Native Access and Daemon including restarts, etc.. but multiple libraries still fail. The main one I'm worried about is Battery since I've used it on all my stuff. I have the full library on an external drive…
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Native Access stuck in permanent “Repair” loop – needs backend cloud reset
Hi, I’m experiencing a Native Access issue that is not solvable locally and requires a backend reset. Native Access shows “Repair” for ALL products, even after fully deleting every local Native Instruments file, including: ~/Library/Application Support/Native Instruments (all subfolders) /Users/Shared/Native Instruments…
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Native Acesses Update and download issues Inc NTKDaemon Fail
Hello, I’m hoping someone can help me with an issue that has suddenly started occurring. I’m running a Mac Studio Ultra with 128 GB RAM on macOS Sonoma 14.7. I’m a full-time film and TV composer, so keeping apps and libraries fully updated is essential for compatibility when collaborating with others. I own the latest NI…
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Native Access 2 is a hot mess
It just took me a full 28 hours to install my brand new Komplete 15 Collectors Edition, and there are still outstanding issues. I cannot install 2 updates do to the updates failing to start (Enqueing forever, then 'Installer Service' error). Native Access v1 does not even show the updates as available. I am on an operating…
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Lores Installation - MAC - Local disk failure
Dear, I’m having trouble getting Lores installed. I’ve tried both the native access and the offline installer. Native Access fails with the dreaded "Installation Failed" message (see attached). The offline installer keeps giving me the error: ‘The installation program cannot install the software because no software to be…
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Can't download any products or updates in Native Access
I'm unable to download any of my purchased Kontakt 15 products or any updates via the latest Native Access . This situation has been ongoing for over a month now and I'm literally at a lost for a remedy. I've contacted support , provided screenshots , of my issue , also provided a requested support tool file, and support…
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How do I load up all my already-downloaded libraries?
I've previously downloaded and installed all libraries of komplete ultimate. They live in a folder named D:\NativeCompleteContent. I have reinstalled Windows on a new C: drive, and re-installed Cubase and Ableton. I updated the settings in Native Access to point at this new location, and re-started the Native Access…
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MacOS Tahoe 26.1 - Project SAM plugin installation failed
Hello, I have issue with ' Installation Failed' for the following Project SAM plugin Swing! Swing More! The Free Orchestra It works for The Free Orchestra 2 I use default installation path on disk and I have disk space for it. I give access to Native Access and NTKDaemon as adviced here…
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The latest updates on NA
Could someone please explain, in simple terms if possible, what all the latest updates on NA are about? I refer to the "NICNT file for optimized Native Access experience". Does the average user need these updates? Do we have to have every latest version installed (Kontakt 8 etc)? What better user experience are subscribers…
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Native Access will not install Kontakt Player 8.5 which I need to run my new Session Guitarist libra
Hi, Hoping someone has some ideas here. I bought Session Guitarist Ruby which requires Kontakt/Kontakt Player 8.5. I had Kontakt Player 8.1 installed so I opened Native Access to try to update to the latest version (which I am assuming is v8.5 based on the above requirement for Ruby). Lo and behold Native Access is telling…
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Battery 4 Factory Library not being installed on MacOS Tahoe 26.1
The installation of the Battery Factory Library fails on Mac Os 26 and on Mac Os 15 when trying to install on an external hard drive. We are working on a fix for that issue, in the meantime you can install it via the following workaround: Download the library folder & unzip:…
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How do I fix this installation failed error message?
Hey, so I don't know what I am doing wrong here. I followed the directions suggested in this installation failed error message. I have restarted my computer as well. I tried to contact support but the link takes me to a broken page as well. Soooo please somebody help!
