Installation Failed repeatedly on external hard drive, MacOS 15.6

I just reformatted and did a clean OS install of Sequoia 15.6. The first thing I am installing before anything else is Native Access newest version 3.19.0 and set the content location to external brand new formatted Samsung T7 SSD 2TB. I'm thinking everything would be smooth as cinnamon butter…however installation keep failing. I have Komplete 15 CE, I have a 2019 intel MacBook 2.3ghz i9, 64gb ram, 2TB SSD, no problems before when I had everything installed on OS Ventura, I had no failed installations. No the first thing out the gate is this issue… What is going on? I have giving full Disk Access to everything the instructions say and probably more apps as well…you can see the screen shots…

There are tons of things that are installed but you can see just some of the failed installations in the screen shots, there will be more than you can see listed but for now you can see the failed ones below…

please help.

Screenshot 2025-08-03 at 12.32.19 PM.png

Screenshot 2025-08-03 at 12.39.32 PM.png

Screenshot 2025-08-03 at 12.48.40 PM.png

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Accepted answers

Jeremy_NI

Hey everyone, yes, there is definitely an issue and it's being investigated at the moment, thanks to the reports here, in other threads and other support requests. It seems to affect several products on MacOS 15.5, 15.6 and MacOS 26 (beta).

We made this thread, including the workaround, we'll keep you updated with any news regarding the issue:

https://community.native-instruments.com/discussion/47355/known-issue-failing-installation-for-certain-products-on-external-hard-drive-on-macos-15-5-15-6

All comments

Jeremy_NI

@MistaluvXIO What is the format of your external hard drive? On Mac it should be APFS, as explained in this article: Notes on Hard Drive Formats on Mac Computers

Also since you're on Sequoia there are a few extra steps for your NI apps: How to grant audio apps access to your local network on macOS 15 Sequoia

Lionbass

https://community.native-instruments.com/discussion/46977/installation-failed-repeatedly

Hello,

for what it is worth, I encountered the same problem as you described above. After the same struggle this is what worked for me in the end:

First let Native Access install the contents to its pre-defined path on your internal hard drive (users/shared). This worked like charm.
After that, move the content to your desired location on your external disk.
Close Native Access, start again, click the Refresh button on the top right side.
Because the original installed files are not in the presumed location anymore, every product in the library will get a orange 'Repair' button.
Clicking this button gives you the opportunity to point to the new location where you moved the contents to.
If you click 'Support' in the lower left corner of Native Access, click 'Repair Installed Products'.
All products will now start to point to their new locations on your external drive.
Problem fixed!

I hope it will work for you and others too.

LatinAmericanParty

Hi,

I also have this same problem.I'm in the process of moving my libraries one by one to an external drive so I'm uninstalling each one and then re-downloading in alphabetical order.

Like the original poster pointed out loads have installed but a few haven't.I'm up to the letter J and exactly the same ones that the original poster put in the screenshot haven't installed for me (plus the Ireland pack for me).

I'm going to try and solve it using Lionbass's solution now but there's obviously some error somewhere

MistaluvXIO

@Jeremy_NI ,

Hello Jeremy please look thoroughly at what I took time to post and screenshots etc..I did everything your site suggested. The issue I have figured out was that about 70 items or so that does not want to install to the external SSD, which that is formatted as APFS already over 200 items are already on there. I had to let the other items that would not install, install those on the internal SSD in the shared default folder in order for this to work…I want all of items to be on the external drive.

Jeremy_NI

https://community.native-instruments.com/discussion/comment/237186#Comment_237186

If you already tried all the suggested steps, please get in touch with my colleagues from support, they might need to get some files from you to find the source of the issue: https://bit.ly/NI_Support_All

jamesfry

I'm having exactly the same problem with around 80 products from Komplete Ultimate 15 on a clean install of MacOSX Sequoia 15.6.

It doesn't matter if I use a clean install from the supplied hard drive, clean download install, or adding existing content from a previous install (copied from backup).

Everything installed fine on my other machine, but that's running 15.1.

Running the installer directly from the HDD (from Komplete Ultimate 12) via installpkg on the CLI doesn't yield much either:

➜ sudo installer -pkg /Volumes/Choral/Choral\ 1.0.0\ Installer\ Mac.pkg -target / -verboseR -dumplog
timestamp file successfully generated! 
Product Name: Choral
Plist Name: com.native-instruments.Choral
Application File Name: Choral
Base Product Min Version Number: 1.0.0 (R84)
Version A: 1.0.0 (R84)
Plist does not exist. Cancel install in case of product update installer. Proceed with install in case of product full installer.
installer: Package name is Choral
Aug 18 15:13:00  installer[56482] <Debug>: Product archive /Volumes/Choral/Choral 1.0.0 Installer Mac.pkg trustLevel=350
Aug 18 15:13:00  installer[56482] <Debug>: External component packages (6) trustLevel=350
installer: Installing at base path /
installer:PHASE:Preparing for installation…
Aug 18 15:13:00  installer[56482] <Debug>: -[IFDInstallController(Private) _buildInstallPlanReturningError:]: location = file://localhost
Aug 18 15:13:00  installer[56482] <Debug>: -[IFDInstallController(Private) _buildInstallPlanReturningError:]: file://localhost/Volumes/Choral/Choral%201.0.0%20Installer%20Mac.pkg#Choral%20Documentation.pkg
Aug 18 15:13:00  installer[56482] <Debug>: -[IFDInstallController(Private) _buildInstallPlanReturningError:]: file://localhost/Volumes/Choral/Choral%201.0.0%20Installer%20Mac.pkg#Choral%20Factory%20Content.pkg
Aug 18 15:13:00  installer[56482] <Debug>: -[IFDInstallController(Private) _buildInstallPlanReturningError:]: file://localhost/Volumes/Choral/Choral%201.0.0%20Installer%20Mac.pkg#Choral%20System%20Extensions.pkg
Aug 18 15:13:00  installer[56482] <Debug>: -[IFDInstallController(Private) _buildInstallPlanReturningError:]: file://localhost/Volumes/Choral/Choral%201.0.0%20Installer%20Mac.pkg#Choral%20VST.pkg
Aug 18 15:13:00  installer[56482] <Debug>: -[IFDInstallController(Private) _buildInstallPlanReturningError:]: file://localhost/Volumes/Choral/Choral%201.0.0%20Installer%20Mac.pkg#Choral%20AAX.pkg
Aug 18 15:13:00  installer[56482] <Debug>: -[IFDInstallController(Private) _buildInstallPlanReturningError:]: file://localhost/Volumes/Choral/Choral%201.0.0%20Installer%20Mac.pkg#Choral%20AU.pkg
Aug 18 15:13:00  installer[56482] <Info>: Set authorization level to root for session
Aug 18 15:13:00  installer[56482] <Info>: Authorization is being checked, waiting until authorization arrives.
Aug 18 15:13:00  installer[56482] <Info>: Administrator authorization granted.
Aug 18 15:13:00  installer[56482] <Info>: Packages have been authorized for installation.
Aug 18 15:13:00  installer[56482] <Debug>: Will use PK session
Aug 18 15:13:00  installer[56482] <Debug>: Using authorization level of root for IFPKInstallElement
Aug 18 15:13:00  installer[56482] <Info>: Starting installation:
installer:PHASE:Preparing the disk…
Aug 18 15:13:00  installer[56482] <Notice>: Configuring volume "Macintosh HD"
Aug 18 15:13:00  installer[56482] <Info>: Preparing disk for local booted install.
Aug 18 15:13:00  installer[56482] <Notice>: Free space on "Macintosh HD": 1.72 TB (1716976046080 bytes).
Aug 18 15:13:00  installer[56482] <Notice>: Create temporary directory "/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/T//Install.56482sLgj6T"
Aug 18 15:13:00  installer[56482] <Notice>: IFPKInstallElement (6 packages)
installer:PHASE:Preparing Choral…
Aug 18 15:13:00  installer[56482] <Info>: Current Path: /usr/sbin/installer
Aug 18 15:13:00  installer[56482] <Info>: Current Path: /usr/bin/sudo
installer:PHASE:Waiting for other installations to complete…
Aug 18 15:13:00  installer[56482] <Notice>: PackageKit: Enqueuing install with framework-specified quality of service (utility)
installer:PHASE:Configuring the installation…
installer:STATUS:
installer:%2.200000
installer:PHASE:Validating packages…
installer:%9.294218
installer:PHASE:Writing files…
installer:%23.624456
installer:PHASE:Writing files…
installer:%42.731440
installer:PHASE:Writing files…
installer:%83.879058
installer:PHASE:Running package scripts…
installer:PHASE:Validating packages…
Aug 18 15:13:04  installer[56482] <Debug>: install:didFailWithError:Error Domain=PKInstallErrorDomain Code=112 "An error occurred while running scripts from the package “Choral 1.0.0 Installer Mac.pkg”." UserInfo={NSFilePath=./postinstall, NSURL=file:///Volumes/Choral/Choral%201.0.0%20Installer%20Mac.pkg#Choral%20Documentation.pkg, PKInstallPackageIdentifier=com.native-instruments.Choral.Documentation, NSLocalizedDescription=An error occurred while running scripts from the package “Choral 1.0.0 Installer Mac.pkg”.}
installer:%97.750000
Aug 18 15:13:05  installer[56482] <Error>: Install failed: The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.
installer: The install failed. (The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance. An error occurred while running scripts from the package “Choral 1.0.0 Installer Mac.pkg”.)

sdezutter

Hi, I face exactly the same issue. I used to have Native Instruments running smoothly on a MacBook Pro 2014 (with macOS Big Sur). But very recently I bought a new MacBook Pro with macOS Sequoia 15.6. As I wanted a clean start with all plugin content stored on an external SSD (SanDisk 4TB), I am running Native Access to install all items from scratch. I have the Komplete Collector's Edition and around 200 items got installed, another 80 items don't install for the reason as shown in the screenshot on top of this discussion. Would someone have any advice? (My internal SSD isn't big enough to do the trick to first install items on your internal disk and move them later to an external SSD). Thanks in advance.

Jeremy_NI

https://community.native-instruments.com/discussion/comment/238126#Comment_238126

Are you installing on the system's drive or an external hard drive? What's the format of the drive? It should be APFS on Mac: Notes on Hard Drive Formats on Mac Computers

If it's APFS or on the system drive and the steps in the article didn't help, pleasse get i, touch with our support here: https://bit.ly/NI_Support_All

Regarding the old K12 drive, I'm not sure it's compatible with current MacOS systems.

Jeremy_NI

https://community.native-instruments.com/discussion/comment/238210#Comment_238210

What's the format of your external hard drive?

Jeremy_NI

@MistaluvXIO You contacted our support last week, my colleagues sent you some troubleshooting steps, did it help or do you still need assistance?

lephilb

Joining the topic : Have the same problem since this week. Just made a clean install of MacOS, latest version of Native Access, granted access to NKTDaemon and NA to full disk…etc…etc and it work for some but not for others ( like everyone here ) ..

My preliminary findings is that the problem occurs when the products use a "dmg" or "iso" to install. When it's simply a download and activation it works… Currently I'm stuck with some Kontakt Libraries ( not all ), all Reakor Complements ( blocks, Monark )… . Everything around Maschine is working fine ( application and expansions ) . Was able to install Komplete and Kontakt 7 as wel as Reaktor app ( but not the instruments and block packs )

I have a clear suspicion : problems started to appear after the latest OSX update ( 15.6 ) … I was since three weeks on a new Macmini and installed all I wanted without issues ( like the Reaktor that worked but not anymore ) ..

I have opened a ticket tonight

Jeremy_NI

https://community.native-instruments.com/discussion/comment/238310#Comment_238310

Thanks for the report and additional information. My colleagues should be able to help you out.

lephilb

@Jeremy_NI . Looking at the different posts of the last few days, I'm not the only one that encounter this problem of faulty installation. Perhaps having a global approach to the problem and not by individuals. All description converge to the latest MacOS Update ( from what I can quickly deduct IMHO )

sdezutter

@Jeremy_NI , Hi Jeremy,

the download location and the application location I left untouched. These are according to the default settings of Native Access. I only updated the content location, to an external SSD (SanDisk 4TB). I formatted this external disk as APFS via my new MacBook Pro.

I get exactly the same error message as the first screenshot on top of this discussion (see first post of MistaluvXIO). It sais I should grant full disk access to Natives Access and the Deamon. However I did give full access through the system settings of my MacBook, and I did restart my computer afterwards. Among the failed items are: Blocks Base, Cuba, Form, George Duke Soul Treasures, Kontakt Factory Library, Reaktor Blocks, Scarbee Funk Guitarist, etc.

Thanks for your follow-up.

Stijn

sdezutter

I also opened a ticket yesterday. The suggestion for a global approach seems reasonable.

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