Kontakt 8 latest updated trashed even the older version

HosAdeeb · 2025-08-11T20:09:57+00:00

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Acting on the prompt in Native Access, I ventured to update my Kontakt 8.5 to the latest version. The update was successfully downloaded, and started to do the update.

The process of update never ended… Now, the older version is completely removed, but the newer version never installed. Nevertheless, Native Access neither offers the possibility of re-installing the older version, nor completes the update.

I finally resorted to un-installing the older version through the Windows Control Panel (which was still seeing it, though all its folder and Desktop icon had long vanished…), in the hope I could do the re-installation through Native Access. To no avail…

Hosam Adeeb Nashed

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Kontakt 8

Accepted answers

HosAdeeb

Hooraaaay!

I contacted the Support Team, and here's how the problem got solved:

I had to uninstall Native Access.
I was then advised to delete "C:\Users\Public\Documents\Native Instruments\NTK\install.json", AND kill the "NTKDaemonService".
The last step wouldn't complete until I rebooted the machine.
Then I re-installed NA, and then installed Kontakt 8.6 that I had downloaded per @PoorFellow 's instruction this morning.

And thing went well. 😊

Thanks a million for your support here in the Forum, but special thanks are due to Dave Manuel from the Support team. 🤩

Hosam Adeeb Nashed

Jeremy_NI

@HosAdeeb That's great to hear! No need to mark the thread solved. There's now an accepted answer to this thread/question. Other users with the same issue might find the solution thanks to you.

All comments

Vocalpoint

Have the last three versions of Kontakt installed.

Updates to a specific version of Kontakt have no capability whatsoever to alter or remove any prior versions.

Whatever you are seeing there - is not by design. More info would be needed.

mykejb

By "the older version" do you mean the older Kontakt 8 version (8.4, 8.5 etc) or a previous version like 7.x, 6.x?

kalqlate

I had the same issue of the update to version 8.6.0 downloading then never completing the update, even after rebooting. After three attempts I gave up.

Interestingly, just now after reading your issue, on a whim, I decided to try to locate and load Kontakt to see if I would suffer the same. The shortcut was still there, as well as the app, and all loaded fine. Even the new MIDI tools all appeared and worked fine.

Starting Native Access now no longer indicates that Kontakt needs to be updated, so in my case, it's possible that running Kontakt finished some phase of the installation indicating install success.

The issue that I'm facing now, and which was present before the Kontakt update, is that the recent Native Access update no longer shows new instruments installed since that update, even after rebooting and clearing NI files a few times. Even so, the new products do show in Kontakt and show as registered in my NI account online, so I'm not overly concerned about it. Upon reporting, NI requests patience and that this issue should be resolved in the next NA update. I'm good with that.

Sorry your Kontakt issue hasn't been so easy to overcome, but I hope you're able to resolve it soon.

HosAdeeb

Thank you @mykejb ! You did understand me right. I was updating Kontakt 8 from 8.5 to 8.6 as suggested by Native Access.

What more info do I need to provide, @Vocalpoint ?

PoorFellow

https://community.native-instruments.com/discussion/47142/kontakt-8-latest-updated-trashed-even-the-older-version

Please uninstall any remnants of Kontakt 8 if there ,

then run the NI reg tool and remove Kontakt 8 there

then reboot computer (important)

then try re-installing Kontakt 8 using latest version of Native Access for your OS

if that still fails then remove again as suggested above and then

try downloading Kontakt 8 from the Account downloads (Howto use the NI Download Manager (misleading title) ) and then install it manually to see if that works.

HosAdeeb

Thank you so much @PoorFellow for your detailed piece of advice!

I had already uninstalled Kontakt 8.5 from my system. But it seems something wrong has happened with my Windows 11…

When I tried to install the downloaded full installer of Kontakt 8.6, the installer kept running forever, I had to kill its process from the Task Manager! The same happened with the Kontakt 8.5 (I tried it, too). Oh, and even after Native Access updated itself (a few hours ago) to version 3, it's still trying to install Kontakt 8.

So, again, I'm stuck.

I'd be grateful if anyone has a suggestion, or a tried solution.

Jeremy_NI

@Mert_NI Any idea what's at play here and if there are solutions or should @HosAdeeb contact support directly?

Vocalpoint

"What more info do I need to provide, @Vocalpoint ?"

Nothing now that I re-read your response to @mykejb .

I read your response of "Now, the older version is completely removed" to mean that you may have lost "prior" versions of Kontaky (like K6 or K7) - when in fact all you really meant was that the orginal version of K8 was compromised - which makes sense when you are doing an update to it.

Still do not understnad what is going on there - if you cannot even install a version of Kontakt via a standalone installer.

This would indicate a major issue with your OS and not necessarily the Kontakt installer.

PoorFellow

https://community.native-instruments.com/discussion/comment/237231#Comment_237231

Oh, and even after Native Access updated itself (a few hours ago) to version 3, it's still trying to install Kontakt 8.

The solution for that N.A. keeps wanting to install usually is to the following :

Exit N.A:

Uninstall N.A.

Delete the Native Access folder from %AppData%\Native Instruments\

Delete content from your chosen download folder

Reboot PC

Then download and install as an Admin latest version of Native Access for your OS

The above does not remove the NTKDaemon so you ought to be logged in right after a successful installation of N.A. and the operation ought to have cleared the download stuck.

Then try installing the manual download again

HosAdeeb

Hooraaaay!

I contacted the Support Team, and here's how the problem got solved:

I had to uninstall Native Access.
I was then advised to delete "C:\Users\Public\Documents\Native Instruments\NTK\install.json", AND kill the "NTKDaemonService".
The last step wouldn't complete until I rebooted the machine.
Then I re-installed NA, and then installed Kontakt 8.6 that I had downloaded per @PoorFellow 's instruction this morning.

And thing went well. 😊

Thanks a million for your support here in the Forum, but special thanks are due to Dave Manuel from the Support team. 🤩

Hosam Adeeb Nashed

HosAdeeb

Remains the question of how to mark this thread as SOLVED?

Jeremy_NI

@HosAdeeb That's great to hear! No need to mark the thread solved. There's now an accepted answer to this thread/question. Other users with the same issue might find the solution thanks to you.

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