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Using live chat
Yesterday I spoke to someone on the helpdesk at Native Instruments, via the online chat facility. Our conversation is still in the history in my browser. When I send a message on it now, to follow up from yesterday, the NI Chat Assistant doesn't come up with an automated message, and there is no reply from anyone else,…
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Kontakt 7 and Kontakt Player … setting audio channels and MIDI a horrible experience.
Some of the complaints I have with NI software: Locating and setting MIDI controllers is more difficult than it needs to be and often hidden away in “Options”. I don’t want to have to configure everything multiple times. There should be a global setting that all NI software uses. When my MIDI setup changes, I want to…
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The presets not loading for Grandeur Piano I just purchased
i just purchased Grandeur piano and using Kontakt 7. out of 19 presets only first preset is loading . I dont get the menu to chose the presets . I tried with Kontakt 6 and Komplete control as well. But not working in Either . I am on logic pro When I click the preset menu I get "instruments quickload is empty". Very…
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Crossgrade
This topic has been discussed in several threads, but most are from 2023, and I want to ensure I have the most up-to-date information. I currently have Kontakt Player 7 and would like to upgrade to the full version. Based on my screenshot, which is somewhat convoluted, what is the difference between the crossgrade option…
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How do I "please log into your account and submit a contact form for product support"?
There are no active links that allow me to do this. When I used the chat and connected with a real person they gave me the support tool download. I asked where I send it and they said support@nativeinstruments.com but this email box is not monitored. Where do I send the output file of the support tool? How do I creat a…
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Session Percussionist doesn't load
Hi everyone! I installed Session Percussionist but when I tried to load it in Kontakt or Komplete, a message pops up: "Plugin/preset could not be loaded as it may not yet support Apple Silicon or VST2 to VST3 migration" What should I do to solve this? Thanks!
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some instances of Kontakt are empty on old Mac Intel projects
Hi there, I've opened a number of older projects (Logic, Live) and Kontakt has failed to load the their respective libraries. When opening an instance of Kontakt some with ask to search for the content (I've moved the location of that library) which is fine. Other instances of Kontakt are opening completely empty and not…
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KONTAKT 7 Activation failed
Hi, I can not update Kontakt 7 in my WIN11 Studio PC. NATIVE ACCESS shows the Update, I can download but then it says installation failed. I ve spend a lot of money in buying libraries, i want to have it working. Anyone?
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Crash on startup - Kontakt 6
I just installed Kontakt 6 to use The Free Orchestra and it won't even start. As soon as I open it it gives me this error. I tried to look at the crash file myself but is binary or encrypted, I can't read it… So I tried to look for the mentioned "technical support" but I couldn't find a way to contact it… the best I could…
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What is the latestt version of Kontakt 7
Hello, I have Kontakt 7 ver 7.8.1. I would like to know if this is the latest version? If not can you direct me to the link where I can upgrade? Thank you Bmac😊
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New Native Access and Kontakt 7 player updated and installed but missing samples in old projects
Hi there, I’m wondering if someone can help. I was not able to load hybrid keys and a few others without updating my Kontakt 7 player, so I updated this and the installed the new native access update as well so these could work. These now function again in new projects, however many old projects I open now do not play…
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Kontakt 8 release?
Hi everyone, I tried to use the search function before posting, I hope it's not a repetitive or trivial question. I would like to upgrade from Kontakt 6 to 7, but I fear that version 8 may be released soon. Does anyone have any news on this please? Thanks in advance :)
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Kontakt 7 doesn't appear in plug in dropdown menu protools
I've recently upgraded to a Mac Mini M2 pro, and despite migrating everything from my previous Imac, I'm having issues with NI products. Kontakt 7 doesn't appear in my Instruments drop down menu in Protools (2023.6) and whilst Kontakt 5 does appear, a bunch of instruments are not visible in the player, or they say DEMO.…
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Ashlight stopped working - the update doesn't work with my version of Kontakt
Hi all, Since one of my SSDs crashed with samples on them (Ashlight Included), I needed to re-install Ashlight, only to find out it installed an updated version that doesn't run anymore on my system. This is why I'm in need of an earlier version of Ashlight; I'm on macOS Catalina, running Kontakt 6.7.0. What I've tried so…
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Compatibility Issues With Komplete Effects OS Ventura
After installing Komplete on M2 MacBook Pro, Ventura 13.6.7 with Logic Pro 11 all of the effects did not pass the validation test. Any help would be greatly appreciated. Thanks!
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Bugged UI
I was trying free Kontakt 7 with some free libraries (Shreddage, Irish harp) but their UI's are a mess as all controllers are shown at the same time making them unusable. I even reinstalled my Windows 11 pro but the problem remains. I'm now too scared to buy full products, is this a known problem?
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How to save a multi output configuration in Kontakt/Cubase?
so I have Kontakt 7 and Cubase I want to use different drum modules. Let for this example say abbey Rhodes 60’s and modern drummer. I want to route the outputs to specific channels in Cubase. So the room mics on a stereo channel the dry kick on a separate channel and a dry snare on a separate channel. after 2 hours you…
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Kontakt 6 legacy installers
Hi folks, just purchased Kontakt 7 but cannot install it because my OS (macOS 10.14.6) is not supported. (I cannot afford upgrading to 10.15 at this moment). I am trying to get an answer from NI support but they have been very slow and not actually reading my question, which is frustrating. This is why I am asking here: Is…
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Trying to make Kontakt's Microtuning script MIDI-assignable
Hello, I'm checking out Josef Natterer's Microtuning script, included with Kontakt. It allows you detune all C's, C#'s, D's and so on. I'd like to control each of the 12 sliders using MIDI CC. Unfortunately this doesn't seem to work, probably because the 12 sliders are part of a single object, I suspect it's a so called…
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Kontakt on silicone Mac plugin Protools
Please help me out, I cant find the right answer. I’m on a new Macmini M2 silicon. Protools v23. Have some NI plugins (ac guitars, el. guitars, bass etc). On a instrument track in PT I no longer see Kontakt. I see Komplete Kontrol but I dont want that. How do I get Kontrol and my plugins back in my instrumenttracks on PT?