Native Access just gets stuck

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Answers

  • Zachary
    Zachary Member Posts: 2 Newcomer

    My only question is how long do certain products take to finish installing? I'm only trying to install two things: The Kontakt 7 Player, which installed smoothly, and then the Fables product. It went along as normal, but now it's just stuck at "Installing..." and has been for numerous hours (I started at around 3pm, it's 8pm now) Will it just take longer or is something wrong?

  • Zachary
    Zachary Member Posts: 2 Newcomer

    And just to confirm, Kontakt 7 Player is installed and ready to go, but Fables is stuck in the "Installing..." loop.

  • t-mx
    t-mx Member Posts: 2 Newcomer

    @Zachary, a workong NI product installation may take several minutes, but never more than an hour.

    Please read my post earlier in this thread which describes, why installations get stuck.

    @Native Instruments

    I did some more tests and found out, that downloading multiple times from exactly the same URL results in different files.

    Comparing the resulting files shows similar differences but varying count of them.

    I checked with "Choir - Omnia", which is about 65 GB in size. I downloaded it three times and compared the files. They all had single byte differences that matched in some way. That means, comparing file 1 to file 2 and file 1 to file 3 showed exactly the same differences (same position, same byte values) BUT, file 3 had only 5 of them while file 2 had 6.

    Very interesting!

    But it seems that the problem is on the server side!

    Greetings, Max

  • gcnubian
    gcnubian Member Posts: 9 Member

    Did this ever get resolved? I have this same issue and I have no idea what's going on. There's no help anywhere on the internet and Native Instruments can take weeks to address support tickets. Thank you!

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