Bought Komplete 14 Standard Crossgrade
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Mrsn
Member Posts: 8 Newcomer
Hey, I bought Komplete 14 Standard Crossgrade, as i have already Playbox. However i cannot activate the license.
I hoped to play with it today :c
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What does it tell you when you try to activate it?
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"Your account is missing the base product for this serial"
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Does Playbox appear in your account in NI site? And in Native Access?
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Yes, it does
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Probably it’s a bug. I’ve seen some similar issues in the past.
Open a ticket with support and they will probably solve the issue seeing the base product in your account and registering K14 for you
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i hope I can get answer from support today @Jeremy_NI
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Still waiting, it was much easier to buy than to get help
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