Bought Komplete 14 Standard Crossgrade

Mrsn
Mrsn Member Posts: 8 Newcomer

Hey, I bought Komplete 14 Standard Crossgrade, as i have already Playbox. However i cannot activate the license.

I hoped to play with it today :c

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Best Answer

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 8,887 mod
    Answer ✓

    @Mrsn You have contacted my colleagues yesterday at 21:00, please allow a little time for them to reply, they have a lot of requests to process. Thanks for your patience as this requires private data to be checked.

Answers

  • LostInFoundation
    LostInFoundation Member Posts: 4,010 Expert

    What does it tell you when you try to activate it?

  • Mrsn
    Mrsn Member Posts: 8 Newcomer

    "Your account is missing the base product for this serial"

  • LostInFoundation
    LostInFoundation Member Posts: 4,010 Expert

    Does Playbox appear in your account in NI site? And in Native Access?

  • Mrsn
    Mrsn Member Posts: 8 Newcomer

    Yes, it does

  • LostInFoundation
    LostInFoundation Member Posts: 4,010 Expert

    Probably it’s a bug. I’ve seen some similar issues in the past.

    Open a ticket with support and they will probably solve the issue seeing the base product in your account and registering K14 for you

  • Mrsn
    Mrsn Member Posts: 8 Newcomer
    edited August 2023

    i hope I can get answer from support today @Jeremy_NI

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 8,887 mod
    Answer ✓

    @Mrsn You have contacted my colleagues yesterday at 21:00, please allow a little time for them to reply, they have a lot of requests to process. Thanks for your patience as this requires private data to be checked.

  • Mrsn
    Mrsn Member Posts: 8 Newcomer

    Still waiting, it was much easier to buy than to get help

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