Hey, I bought Komplete 14 Standard Crossgrade, as i have already Playbox. However i cannot activate the license.
I hoped to play with it today :c
@Mrsn You have contacted my colleagues yesterday at 21:00, please allow a little time for them to reply, they have a lot of requests to process. Thanks for your patience as this requires private data to be checked.
What does it tell you when you try to activate it?
"Your account is missing the base product for this serial"
Does Playbox appear in your account in NI site? And in Native Access?
Yes, it does
Probably it’s a bug. I’ve seen some similar issues in the past.
Open a ticket with support and they will probably solve the issue seeing the base product in your account and registering K14 for you
i hope I can get answer from support today @Jeremy_NI
Still waiting, it was much easier to buy than to get help
