Thumbnails missing from dozens of instruments in both Komplete Kontrol and Kontakt 7 new GUI

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ProfessorChaos
ProfessorChaos Member Posts: 131 Advisor
edited February 2023 in Komplete Kontrol

I bought Komplete 14 CE about a week ago. When I open Kontakt 7 in the new GUI, this is what I see:

Screenshot 2023-02-23 at 10.18.09 PM.jpg

And the folder icons go all the way to the bottom, seemingly at random.

Then in Komplete Kontrol, this is what I see:

Screenshot 2023-02-23 at 10.17.48 PM.jpg

And it also goes all the way to the bottom with some missing and some OK.

I have tried the procedures in these two support pages:

https://support.native-instruments.com/hc/en-us/articles/360018591137-Thumbnail-Picture-Icons-are-Missing-in-the-Komplete-Kontrol-Maschine-2-Browser

And:

https://support.native-instruments.com/hc/en-us/articles/7228347290909-Thumbnail-Picture-Icons-are-Missing-in-the-KONTAKT-7-Browser

Obviously that didn't work at all, that's why I'm posting here.

And now that I see the second document mentions Maschine, the same problem shows in that program:

Screenshot 2023-02-24 at 12.56.05 PM.jpg

So, what else can I do besides the things described in those documents?

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Best Answer

  • ProfessorChaos
    ProfessorChaos Member Posts: 131 Advisor
    Answer ✓
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    Thanks! Actually last night I found a thread in this same forum from a while ago where they were talking about the same problem (I can't seem to find it now), and there was a link to download a folder that goes in the path /Users/Shared/NI Resources/image ("image" being the folder), and it has all the images for NI products.

    So all my NI products show fine now, the only ones missing are vendor's:

    Screenshot 2023-02-25 at 3.33.02 PM.jpg


    Screenshot 2023-02-25 at 3.46.40 PM.jpg

    For some reason, it's not all the thumbs from vendors, just some, even within the same vendor, like Project Sam, Soniccouture and Spitfire.

    And Native Access is now showing all of them, whereas before it was showing some with just folders. But you can see both Symphobias are there with their thumbs:

    Screenshot 2023-02-25 at 3.49.35 PM.jpg

    So I don't really know what's the deal with them. At least I got back most of them.

Answers

  • Sunborn
    Sunborn NKS User Library Mod Posts: 2,363 mod
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    Create them by yourself, as described here:

    https://sites.google.com/view/nks-libraries/diy-preset

    However, in your case, i think your missing stuff are sound libraries and not plugins, so in this case you only need the image files and not the database ones.

  • ProfessorChaos
    ProfessorChaos Member Posts: 131 Advisor
    Answer ✓
    Options

    Thanks! Actually last night I found a thread in this same forum from a while ago where they were talking about the same problem (I can't seem to find it now), and there was a link to download a folder that goes in the path /Users/Shared/NI Resources/image ("image" being the folder), and it has all the images for NI products.

    So all my NI products show fine now, the only ones missing are vendor's:

    Screenshot 2023-02-25 at 3.33.02 PM.jpg


    Screenshot 2023-02-25 at 3.46.40 PM.jpg

    For some reason, it's not all the thumbs from vendors, just some, even within the same vendor, like Project Sam, Soniccouture and Spitfire.

    And Native Access is now showing all of them, whereas before it was showing some with just folders. But you can see both Symphobias are there with their thumbs:

    Screenshot 2023-02-25 at 3.49.35 PM.jpg

    So I don't really know what's the deal with them. At least I got back most of them.

  • Mr_Moss_
    Mr_Moss_ Member Posts: 1 Newcomer
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    Hi !

    I just upgraded to Kontakt 7 today and got the same issue : No thumbnail at all...

    But in the meantime an official answer has been given that properly fixes that problem :

    https://support.native-instruments.com/hc/fr/articles/7228347290909-Les-ic%C3%B4nes-d-image-miniature-sont-manquantes-dans-le-navigateur-de-KONTAKT-7

    Hope this helps and Have a great day !

  • Shore
    Shore Member Posts: 2 Member
    edited July 2023
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    Hello:


    I got Irish harp downloaded with the same issue, Tried the NI fix stated here:


    https://support.native-instruments.com/hc/en-us/articles/360018591137-Thumbnail-Picture-Icons-are-Missing-in-the-Komplete-Kontrol-Maschine-2-Browser


    That made it worse as, however, as I now have multiple thumbnails missing. And (as i have tried this fix a few times) each time it is different thumbnails missing.


    If anyone figures out a way to fix this let me know?


    Patt

  • babkubwa
    babkubwa Member Posts: 2 Member
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    I just followed the same help article and also made everything much worse . .

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