What do I do if I have not heard from Hardware Support?

Bennett Wright
Bennett Wright Member Posts: 1 Newcomer
edited October 2024 in Komplete Kontrol

I submitted a ticket to hardware support nearly three weeks ago, while the warranty on my S88 was active. As of now, it no longer is active. How can I escalate this ticket, and will the warranty still apply for a repair or replacement?

Thanks in advance!

Best Answer

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,356 admin
    Answer ✓

    @Bennett Wright It seems my colleagues got back to you last Thursday and things are on the way. Sorry for such a late reply.

Answers

  • JesterMgee
    JesterMgee Member Posts: 3,231 Expert

    Can try and ping some of the mods on the forum here to assist. Unfortunately slow/poor/vacant support seems to be a pretty common topic at the moment, a sign of either a lot of activiuty, a lot of problems or just a lack of sufficient people to deal with users.

    If the ticket was raised before end of warranty I wouldn't stress as it is not your fault they are slow to action things. Even if it is just past the mark likely it would be actioned still (if warrantable).

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,356 admin
    Answer ✓

    @Bennett Wright It seems my colleagues got back to you last Thursday and things are on the way. Sorry for such a late reply.

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