I finally upgraded to complete collectors! but I get this message: missing product system base

luisdaniel0101
luisdaniel0101 Member Posts: 10 Newcomer
edited October 22 in Komplete General

hello everyone!

Well, yesterday I registered komplete 14 ultimate, all good, now I can download my products from native access. Then I decided to upgrade to the komplete collectors, still everything was fine, I received the serial, the kollectors products appear in native access, but when I register it, it tells me missing product base

Now, the komplete 14 ultimate I bought with a us address, and komplete collectors I bought with a mexico address.

do you think that is the problem?

What I can do? return it and then buy it again? And if so, how long would the refund take?

Thank you very much for your answers!

sorry for my bad english

Best Answer

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,047 mod
    Answer ✓

    It looks like you ordered the wrong K14 UCE, you got the update instead of the upgrade. I've re-opened your recent support ticket, my colleagues should get back to you.

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