I finally upgraded to complete collectors! but I get this message: missing product system base
hello everyone!
Well, yesterday I registered komplete 14 ultimate, all good, now I can download my products from native access. Then I decided to upgrade to the komplete collectors, still everything was fine, I received the serial, the kollectors products appear in native access, but when I register it, it tells me missing product base
Now, the komplete 14 ultimate I bought with a us address, and komplete collectors I bought with a mexico address.
do you think that is the problem?
What I can do? return it and then buy it again? And if so, how long would the refund take?
Thank you very much for your answers!
sorry for my bad english
Best Answer
-
It looks like you ordered the wrong K14 UCE, you got the update instead of the upgrade. I've re-opened your recent support ticket, my colleagues should get back to you.
0
Answers
-
It looks like you ordered the wrong K14 UCE, you got the update instead of the upgrade. I've re-opened your recent support ticket, my colleagues should get back to you.
0 -
thank you so much!
I'll be on the lookout. I hope it can be fixed soon!
thank you so much!
I'll be on the lookout. I hope it can be fixed soon!
0
Categories
- All Categories
- 19 Welcome
- 1.4K Hangout
- 60 NI News
- 735 Tech Talks
- 3.9K Native Access
- 15.9K Komplete
- 1.9K Komplete General
- 4.1K Komplete Kontrol
- 5.5K Kontakt
- 1.5K Reaktor
- 364 Battery 4
- 817 Guitar Rig & FX
- 416 Massive X & Synths
- 1.2K Other Software & Hardware
- 5.5K Maschine
- 7K Traktor
- 7K Traktor Software & Hardware
- Check out everything you can do
- Create an account
- See member benefits
- Answer questions
- Ask the community
- See product news
- Connect with creators