For Information, the upgrade offfered in My Komplete Offers may not be valid for your licenses even though it sounds like it should be.
The upgrade to 14 offered to me, which I then purchased could never have been used since I purchased Komplete Select 13, then upgraded that to Komplete 13 CE, and I was offered an upgrade from Komplete Ultimate 13 to Komplete 14 CE which I now have to wait weeks to be refunded.
To make matters worse, when you try and BUY Komplete 14, it will only show you (me anyway) Komplete 14 Ultimate, the trick here is that the website is kinda slow and initially it shows Collectors edition, then some seconds later it removes that option, so just be quick, select the one you want before it removes it and then you can buy the correct upgrade for your licenses.