Products disappeared from new account with the same email

davide
davide Member Posts: 1 Newcomer
edited October 2024 in Native Access

I haven't used my keyboard for a while (like 1yr).

I was trying to install again drivers ecc... but i could not access to my account anymore!

I had to create a new account with the same email but my products are vanished. How can i recover my licenses?

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Comments

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,356 admin

    Hey @davide I see you're already in touch with our Registration bteam, hopefully this gets resolved soon.

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