Products disappeared from new account with the same email

davide

I haven't used my keyboard for a while (like 1yr).

I was trying to install again drivers ecc... but i could not access to my account anymore!

I had to create a new account with the same email but my products are vanished. How can i recover my licenses?

Jeremy_NI

Hey @davide I see you're already in touch with our Registration bteam, hopefully this gets resolved soon.