Why isn't Maschine 2 Essentials showing up in Native Access?
And, I think we all deserve a code for at LEAST a discount on an expansion pack.
Edit number...like...4: I own and operate a business. An Internet service provider. I know that when my stuff is broken, even if it's not 100% my fault...it's my fault. And I compensate for that. Not because I have to, as I'm my own boss, but because it's the right thing to do.0
This looks like a fairly widespread issue. Yesterday I tried downloading all Komplete Start software with my new M32 keyboard. Looks like everything was transferred to Native Access EXCEPT Komplete Kontrol. So yeah, like OP, I have no way to fully exploit my new hardware purchase :/ Even after adding all the different hardware and software serial numbers manually in Native Access from the "My Products, Serials & Downloads" page under My Account, Complete Kontrol never shows up in Native Access. Hopefully this issue will be resolved quickly!1
dezhatton Member Posts: 4 Member
Another one here. Maschine Mikro Mk3, Maschine software won’t download. First NI experience and I think I prefer Akai.
Update - NI fixed it and it installed no problem.2
Jeez...another couple to add to the party. THIS SUCKS!!0
Something just dawned on me...I have Komplete Ultimate...isn't Maschine Essentials on that hard drive? Can't I just install it from there?0
I thought that too after I bought Komplete but it still doesn't show up in the serials for me. I think because Maschine Essentials is technically already "registered" through the hardware it doesn't add a different version of the software.0
Pretty ridiculous when you're seriously considering "PIRATING" software you bought just to be able to use the hardware you bought. ***** fix yourself, NI. Or you'll get NO more of my money.
Think we could get a damn update maybe? SOMETHING saying we ***** matter a bit? FFS...0
Drunken rant over...
No update? No new info? Nothing?...0
The facts that it is the weekend and CS is closed and this is a user forum not normally patrolled by Official CS, I would not expect a resolution until at least tomorrow. I previously tagged two NI members, so when they get a chance, I am certain they will respond to this issue…0
Jeremy_NI Customer Care Posts: 5,368 mod
Hey there, there is an issue with some of our serials and our systems. We are aware of the issue and it's being actively worked on. Hopefully it gets resolved soon. I'll update this thread as soon as we have more information to share.
@rmp5s I see that you are already in contact with our support agents and they are working on your case.5
I got an email last night saying that they "deleted the old faulty serial from your account manually" and it's working now. This doesn't make a ton of sense as, what does that mean for the serial associated with my Mikro? Is it dead/faulty/invalid? If I sell it, will the new buyer be able to use it?
But yea, it's working now. So that's cool. Hopefully you all get your issues sorted out, too.0
Stephantonius Member Posts: 2 Newcomer
After three days I have lost the fun of my new Kontrol A 49 and the Machine Mikro. Only for the showcase, the fun is too expensive.
But I constantly get advertising how great the software is and I can only say "may be, I do not get the software offered although I paid for it".
Update: I am now offered Komplete Kontrol and Maschine 2 Essentials for installation.
Let's see if it runs and the software stays ;-)1
Same thing with me, sort of. All sounds from Maschine MK3 and Komplete show DEMO in product list.
Launching the product in Logic takes me to
Demo, Buy or Activate" - clicking on Activate just pulls up message "service center cannnot be found. Please run the product installer again to install Service Center"
Terrible, I'd like to use my library which I purchased and used for years0
Jeremy_NI Customer Care Posts: 5,368 mod
Hey people, the issue was finally fixed yesterday. Your available software should now show in Native Access. If not, hit the refresh button and it should now appear. @rmp5s Your license is totally valid, no worries, everything was fixed on our end.0
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