Thumbnails missing from dozens of instruments in both Komplete Kontrol and Kontakt 7 new GUI

ProfessorChaos · February 2023

I bought Komplete 14 CE about a week ago. When I open Kontakt 7 in the new GUI, this is what I see:

Screenshot 2023-02-23 at 10.18.09 PM.jpg

And the folder icons go all the way to the bottom, seemingly at random.

Then in Komplete Kontrol, this is what I see:

Screenshot 2023-02-23 at 10.17.48 PM.jpg

And it also goes all the way to the bottom with some missing and some OK.

I have tried the procedures in these two support pages:

https://support.native-instruments.com/hc/en-us/articles/360018591137-Thumbnail-Picture-Icons-are-Missing-in-the-Komplete-Kontrol-Maschine-2-Browser

And:

https://support.native-instruments.com/hc/en-us/articles/7228347290909-Thumbnail-Picture-Icons-are-Missing-in-the-KONTAKT-7-Browser

Obviously that didn't work at all, that's why I'm posting here.

And now that I see the second document mentions Maschine, the same problem shows in that program:

Screenshot 2023-02-24 at 12.56.05 PM.jpg

So, what else can I do besides the things described in those documents?

ProfessorChaos · February 2023

Thanks! Actually last night I found a thread in this same forum from a while ago where they were talking about the same problem (I can't seem to find it now), and there was a link to download a folder that goes in the path /Users/Shared/NI Resources/image ("image" being the folder), and it has all the images for NI products.

So all my NI products show fine now, the only ones missing are vendor's:

For some reason, it's not all the thumbs from vendors, just some, even within the same vendor, like Project Sam, Soniccouture and Spitfire.

And Native Access is now showing all of them, whereas before it was showing some with just folders. But you can see both Symphobias are there with their thumbs:

So I don't really know what's the deal with them. At least I got back most of them.

Sunborn · February 2023

Create them by yourself, as described here:

https://sites.google.com/view/nks-libraries/diy-preset

However, in your case, i think your missing stuff are sound libraries and not plugins, so in this case you only need the image files and not the database ones.

ProfessorChaos · February 2023

Thanks! Actually last night I found a thread in this same forum from a while ago where they were talking about the same problem (I can't seem to find it now), and there was a link to download a folder that goes in the path /Users/Shared/NI Resources/image ("image" being the folder), and it has all the images for NI products.

So all my NI products show fine now, the only ones missing are vendor's:

For some reason, it's not all the thumbs from vendors, just some, even within the same vendor, like Project Sam, Soniccouture and Spitfire.

And Native Access is now showing all of them, whereas before it was showing some with just folders. But you can see both Symphobias are there with their thumbs:

So I don't really know what's the deal with them. At least I got back most of them.

Mr_Moss_ · July 2023

Hi !

I just upgraded to Kontakt 7 today and got the same issue : No thumbnail at all...

But in the meantime an official answer has been given that properly fixes that problem :

https://support.native-instruments.com/hc/fr/articles/7228347290909-Les-ic%C3%B4nes-d-image-miniature-sont-manquantes-dans-le-navigateur-de-KONTAKT-7

Hope this helps and Have a great day !

Shore · July 2023

Hello:

I got Irish harp downloaded with the same issue, Tried the NI fix stated here:

https://support.native-instruments.com/hc/en-us/articles/360018591137-Thumbnail-Picture-Icons-are-Missing-in-the-Komplete-Kontrol-Maschine-2-Browser

That made it worse as, however, as I now have multiple thumbnails missing. And (as i have tried this fix a few times) each time it is different thumbnails missing.

If anyone figures out a way to fix this let me know?

Patt

babkubwa · March 2024

I just followed the same help article and also made everything much worse . .

Thumbnails missing from dozens of instruments in both Komplete Kontrol and Kontakt 7 new GUI

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