Issues after buying a used Maschine mk3

LAFAYE
LAFAYE Member Posts: 1 Newcomer
edited October 2024 in Maschine

Hi!

I just bought a used Maschine mk3, the person upgraded to Komplete 13 standard and have sent me the codes for transfering the licences but it doesn't work. Even the hardware serial number is invalid on Native Access. What can I do?

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Best Answer

  • Uwe303
    Uwe303 Moderator Posts: 4,592 mod
    Answer ✓

    Hello,

    transfer codes work differently, normally you get a mail from native with the codes and in there should be a link to a website where you transfer the products into your account. But you can do it manually here: https://support.native-instruments.com/hc/en-us/articles/209566549-How-to-Import-a-License-Transfer-ID-to-your-NI-Account

Answers

  • Uwe303
    Uwe303 Moderator Posts: 4,592 mod
    Answer ✓

    Hello,

    transfer codes work differently, normally you get a mail from native with the codes and in there should be a link to a website where you transfer the products into your account. But you can do it manually here: https://support.native-instruments.com/hc/en-us/articles/209566549-How-to-Import-a-License-Transfer-ID-to-your-NI-Account

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,356 admin

    In any case, feel free to contact my colleagues here if you're stuck: https://bit.ly/NIsupport_RA

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