Native Access 2 can't connect to internet after installation

2

Answers

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,275 admin

    @ACKERMAN Have you tried running Native Access as admin? That fixed it for a lot of users: How to Run a Program as an Administrator

  • ACKERMAN
    ACKERMAN Member Posts: 4 Member

    Yes I did, unfortunately it didn't work. ๐Ÿ˜•

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,275 admin

    @ACKERMAN It seems you already had this issue withj Native Access 1, right? Are you using any kind of VPN? An antivirus? Have you tried to deactivate it when using Native Access ?

  • ACKERMAN
    ACKERMAN Member Posts: 4 Member

    I didn't have any problems with NA1, it only happened when I switched to NA2.

    I'm not using any VPN nor antivirus, only Windows Defender.

    I also tried to deactivate it and run NA2 as admin but the problem is still there.

    Is it possible to switch back to NA1 ?

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,275 admin

    @ACKERMAN Yes, for now you can still use Native Access 1: How to Downgrade Native Access 2 to Native Access 1

  • ACKERMAN
    ACKERMAN Member Posts: 4 Member

    Thank you for the customer care, I will do that.

  • Kai
    Kai Member Posts: 1 Member

    Hi,

    I'm having the same issue. I have no VPN. Firewall allowed access. Run as admin didn't work either.

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,275 admin
    https://community.native-instruments.com/discussion/comment/41914#Comment_41914

    If that didn't work, then either downgrade to Native Access 1 or contact our support here: http://bit.ly/NIsupport_install

  • stock121
    stock121 Member Posts: 1 Newcomer

    If you have to face these problems like me because I also face these things and we search for it and find her solution. First of all, you check your internet speed on the download time calculator and download the solution to this problem.

  • chungking
    chungking Member Posts: 1 Newcomer
    Answer โœ“
    https://community.native-instruments.com/discussion/comment/31005#Comment_31005

    Thanks this worked for me, spent way too long trying to troubleshoot it before i tried this

  • Russe77K
    Russe77K Member Posts: 2 Newcomer

    I found that my firewall had identified the traffic as potential Trojan Activity (SignatureET USER_AGENTS Aria2 User-Agent). It was trying to connect to the following IP addresses (I whitelisted a couple) and everything started working.

    23.47.48.80

    23.47.52.48

    23.47.52.50

    23.201.195.132

    23.201.195.137

    23.47.48.105

    23.38.188.211

    184.28.41.79

    184.28.41.78

    23.220.162.78

    23.220.162.80

    23.64.117.159

    23.64.117.189

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,275 admin
    https://community.native-instruments.com/discussion/comment/77076#Comment_77076

    FYI @Rich_NI

  • Russe77K
    Russe77K Member Posts: 2 Newcomer

    @Jeremy_NI and @Rich_NI, I hope I didn't overstep any boundaries by publishing these IP addresses, but I can't be the only one without the authority to just disable our firewall. Using the IP information allows us to whitelist access for Native-Access while maintaining a secure posture. If there is a subset list of IP addresses Native_Instruments would like to publish I completely understand. The last thing I want to happen is some sort of NeuralDSP situation.

  • Roachy
    Roachy Member Posts: 4 Newcomer

    I'm trying to download Kontact 8. I had the old Access and it K8 wasn't showing. I have installed the new Access, and it's there, but Access stalls before it downloads, stating no connection when clearly I have. I have deleted Daemon, I have disabled Acronis, I temp disabled firewall, I've looked for the XML file to delete but can't see it, I've stood on my head and recited the Lords prayer backwards. I just wanna make music. I managed to get a support ticket but no one has contacted me. Is there a real solution? Windows 10 64bit up to scratch

  • PoorFellow
    PoorFellow Moderator Posts: 6,529 mod
    https://community.native-instruments.com/discussion/comment/182735#Comment_182735

    I managed to get a support ticket but no one has contacted me.

    Support do not work weekends , but I will call @Jeremy_NI to please take a look at when your ticket were created and if it needs any nudge to get the attention needed.

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