Native Access 2 can't connect to internet after installation

Jeremy_NI

@ACKERMAN Have you tried running Native Access as admin? That fixed it for a lot of users: How to Run a Program as an Administrator

ACKERMAN

Yes I did, unfortunately it didn't work. 😕

Jeremy_NI

@ACKERMAN It seems you already had this issue withj Native Access 1, right? Are you using any kind of VPN? An antivirus? Have you tried to deactivate it when using Native Access ?

ACKERMAN

I didn't have any problems with NA1, it only happened when I switched to NA2.

I'm not using any VPN nor antivirus, only Windows Defender.

I also tried to deactivate it and run NA2 as admin but the problem is still there.

Is it possible to switch back to NA1 ?

Jeremy_NI

@ACKERMAN Yes, for now you can still use Native Access 1: How to Downgrade Native Access 2 to Native Access 1

ACKERMAN

Thank you for the customer care, I will do that.

Kai

Hi,

I'm having the same issue. I have no VPN. Firewall allowed access. Run as admin didn't work either.

Jeremy_NI

https://community.native-instruments.com/discussion/comment/41914#Comment_41914

If that didn't work, then either downgrade to Native Access 1 or contact our support here: http://bit.ly/NIsupport_install

stock121

If you have to face these problems like me because I also face these things and we search for it and find her solution. First of all, you check your internet speed on the download time calculator and download the solution to this problem.

chungking

https://community.native-instruments.com/discussion/comment/31005#Comment_31005

Thanks this worked for me, spent way too long trying to troubleshoot it before i tried this

Russe77K

I found that my firewall had identified the traffic as potential Trojan Activity (SignatureET USER_AGENTS Aria2 User-Agent). It was trying to connect to the following IP addresses (I whitelisted a couple) and everything started working.

23.47.48.80

23.47.52.48

23.47.52.50

23.201.195.132

23.201.195.137

23.47.48.105

23.38.188.211

184.28.41.79

184.28.41.78

23.220.162.78

23.220.162.80

23.64.117.159

23.64.117.189

Jeremy_NI

https://community.native-instruments.com/discussion/comment/77076#Comment_77076

FYI @Rich_NI

Russe77K

@Jeremy_NI and @Rich_NI, I hope I didn't overstep any boundaries by publishing these IP addresses, but I can't be the only one without the authority to just disable our firewall. Using the IP information allows us to whitelist access for Native-Access while maintaining a secure posture. If there is a subset list of IP addresses Native_Instruments would like to publish I completely understand. The last thing I want to happen is some sort of NeuralDSP situation.