Native Access 2 can't connect to internet after installation

melowaves
melowaves Member Posts: 2 Member
in Native Access

I just ran the Native Access 2 installer and was greeted with this message:

image.png

Clicking the Retry button does nothing. I'm stuck here. Has anyone else had this issue, and is there a known solution?

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  • Nico_NI
    Nico_NI Administrator Posts: 1,124 admin
    edited July 2022

    Relaunching NA2 or even restarting your computer would be a good start. And make sure to disable any VPN in case you're using one. Also, NA2 must be granted all the necessary authorization for NKTDaemon and other bits. Let us know if that helps.

  • melowaves
    melowaves Member Posts: 2 Member
    Answer ✓
    https://community.native-instruments.com/discussion/comment/23699#Comment_23699

    Thank you for the tips. Your VPN comment reminded me that I run Cloudflare WARP. Disabling it allows NA2 to work as expected. This is unfortunate, but at least I have a solution. For now, I'll disable it temporarily when I want to manage my NI products, but hopefully WARP will allow me to configure an exception for NA2.


    Thank you again. I'm looking forward to using the new version of Native Access. 🤘

  • DvlDevansh
    DvlDevansh Member Posts: 1 Newcomer
    https://community.native-instruments.com/discussion/comment/23699#Comment_23699

    Tried everything here, didn't work :(

    I'm on NA 2.0.8 right now

  • Greg Bowman
    Greg Bowman Member Posts: 1 Member

    Nothing is working for me to connect to the internet - I have no VPN

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 12,971 mod

    @Greg Bowman I created a ticket in our system, a Native Access specialist will get back to you shortly.

    @DvlDevansh Did you fix the issue or do you still need help on that one?

  • Michael Scheurer
    Michael Scheurer Member Posts: 21 Member
    Answer ✓

    Ran into this error as well, turning off Cloudfare WARP fixed it.


    NA Version 2.2.0 (b1e75cd / 1.7.0.137) and Cloudfare Version: 2022.7.422.0 (20220801.16)

  • inabajunmr
    inabajunmr Member Posts: 2 Member

    I have same error and I don't use any VPN also. I'm on 2.4.0 and on apple M1.

  • inabajunmr
    inabajunmr Member Posts: 2 Member
    https://community.native-instruments.com/discussion/comment/31002#Comment_31002

    Changing DNS Server to 8.8.8.8 solved my case.

  • heinthanth
    heinthanth Member Posts: 1 Newcomer

    But technically, why Native Access is not working with VPN? I think Native Access API server should support CloudFlare WARP tho.

  • heinthanth
    heinthanth Member Posts: 1 Newcomer

    I have a ****** WiFi which is super slow without CloudFlare WARP

  • cesar
    cesar Member Posts: 1 Newcomer

    a have the same problem i need help i dont have vpn

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 12,971 mod

    Hey @cesar I was out of office, sorry to get back to you so late? Are you stiull struggling with this issue? Have you contacted our support ?

  • ps3
    ps3 Member Posts: 2 Member

    thought to share b/c so many of us have different experiences...

    I was able to finally download and install but my experience was different than folks in this thread.

    For me to get this to work, I had to do the opposite of what was suggested. I'm on Google Fiber, and to get this to work I had to connect and download on a VPN. So the normal disable VPN wasn't the fix for me. I almost never had NordVPN running, but do at infrequent times. I didn't have it running when I was downloading but after following all instructions (except disabling a security feature - File Vault) I thought to turn it on. It worked immediately.

    I have similar products to Native Access from Izotope, Waves, Arturia, and more and none of them has this issue.

    For a bit more background I use an iSCSI connection for the "Content Location" with a Synology NAS, but again all of it worked previously and now is working again as long as I connect over VPN. isn't that interesting! :) if I figure out root cause, I'll report back. I have a case open with NI, but I also wanted to share b/c so far nothing they have recommended helped.

    NI-preferences-filemgmt.png


  • ps3
    ps3 Member Posts: 2 Member
    https://community.native-instruments.com/discussion/comment/39552#Comment_39552

    Figured it out and not sure when, what, and how things exactly changed, but it was the upstream firewall. we use a Ubiquiti USG-Pro-4 Firewall and it has IDS/IPS functionality. It was turned on, and I believe has been on for a very long time. When it's turned off, things worked as expected. :) Connecting to a VPN seemed to mask the issue b/c the firewall couldn't see the traffic.

  • ACKERMAN
    ACKERMAN Member Posts: 4 Member

    Still have the same problem '' Can't connect to the internet, check your connection '' (Release 3.0.1).

    I tried to restart my pc, uninstall and reinstall NA2 but doesn't fix anything. I have no third party firewall/vpn.

    I use Windows 10 64bit, my drivers are up to date.

    Please NI do something ...

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