Traktor Pro 2 not showing up on Native Access (Mac OS 11)

System
System Posts: 6 admin
in Native Access
This discussion was created from comments split from: Several NI products missing (no show) in Native Access.

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  • SimonD
    SimonD Member Posts: 2 Noise

    I do have the same problem with Traktor Pro 2 an Machine not showing up after migrating to a new Macbook. Installation was not complete and the repair function didn't work. So I uninstalled the Software in order to do a clean new installation through Native Access. Online it shows up in my registered products and serials, in the Native Access App it's neither in "not installed" nor "installed products"

    I have added the serial number manually, several times, refreshed, etc. but it doesn't show at all. New computer is a 2017 MBP with macOS 11.6 so shouldn't be an issue being unsupported.

    Do I need to remove the installation from old computer?


    cheers

    Screenshot 2022-01-26 at 10.10.30.png


    Screenshot 2022-01-26 at 10.06.58.png
    Screenshot 2022-01-26 at 10.08.18.png


  • Matt_NI
    Matt_NI BerlinAdministrator Posts: 748 admin

    @SimonD Our team is checking what's happening here with Alex. We'll report back with our findings as soon as possible.

  • SimonD
    SimonD Member Posts: 2 Noise

    @Matt_Ni thanks, very keen to sort this out!

  • Matt_NI
    Matt_NI BerlinAdministrator Posts: 748 admin

    @SimonD I created a new thread because it was unrelated to the original one. I totally overlooked it but you're running Big Sur and Traktor Pro 2 isn't compatible with this OS. You'll need Traktor Pro 3 for anything after 10.15: https://support.native-instruments.com/hc/en-us/articles/360014900358-Compatibility-of-Native-Instruments-Products-on-macOS

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