Maschine+ doesn't recieve MIDI clock after update

TurtleCalledCalmie · July 8

Hello, I require support.

I want to report a bug in Maschine+. In version 1.6.1.24 (Maschine version 2.18.5 R0), firmware 0.1.6.

After updating to 1.6.2.24 MIDI recieve stopped working.
My cable setup and device settings are the same as they was before setup, my other devices work as intended.
I send clock from TR-8S, it is recognized by my piano, and until last update it was working well as clock for my Maschine+.
I have double checked my cables, and mixed devices, and I see M+ just freezes from no clock.

Is there a fix coming, right now cannot use M+ with my setup :(

Is there a way to downgrade my M+ version?

TurtleCalledCalmie · July 11

@PK The DJ @ozon oooooook thank you for the link <3

Indeed when I turned on M+ today, I had my issues again.

Had to connect to pc, turn into controller mode, update, and now it works again <3

Thank you so much, I can now sync everything thru midi like I could before 0.1.6 update.

I find it wonky tho that I had to upgrade thru PC, because every other update just came to my M+ and could update it standalone.

Mert_NI · July 8

https://community.native-instruments.com/discussion/46483/maschine-doesnt-recieve-midi-clock-after-update

Hello TurtleCalledCalmine, sorry for the issue.

I have a few questions relevant to your request, to help me determine where the issue(s) might be coming from, please answer using the numbers in your reply, for better overview :)

Could you send me a photo of Settings > About?
What is the CPU usage when the issue occurs?
Are you using the internal sound card or an external interface?
Did this just start happening after the most recent update?
Are you using the original SD card?
Does it happen in all projects or just one?
Does the problem only appear with the transport running or not running? (when playback is running) Or does it appear in both cases? (Press PLAY and try reproduce it then press STOP and try reproduce it again)
Does it seem to appear with specific instruments or all?
Could you please send me a project where it is happening for you?
Could you send a video showing exactly how you reproduce the issue?

Could you please try the following workarounds and let me know if they work:

Reset the sound card:
Go to Settings > Audio then wiggle knob 1 (Device) to reset the sound card
Backup and then format the SD card:
Save the contents of the SD card on your computer then format the SD card via the MASCHINE +:
File > Storage > Format
Reset the Maschine +:
In order to fully reset Maschine Plus, you would need to carry out the following:

1) Press the SETTINGS button
2) Then go to System
3) Keep the SHIFT button pressed and press soft-button 4 for RESET

Note : resetting the device will also delete your Favourites! If they are important to you then DO NOT reset your Maschine +.

Resetting the device will remove all extra VST plugins that are not pre-installed on the unit (so for instance Raum and Phasis would be removed), all the WiFi passwords stored on the device and all the activations, but it won't touch the content on the SD card (Projects, Samples etc).

I hope this helps☺️

ozon · July 8

https://community.native-instruments.com/discussion/46483/maschine-doesnt-recieve-midi-clock-after-update

Get Firmware 0.1.9 it fixed a couple of MIDI issues.

TurtleCalledCalmie · July 10

Could you send me a photo of Settings > About?

Literally System version 1.6.1.24

Maschine Version 2.18.5 (R0)

Firmware 0.1.6

What is the CPU usage when the issue occurs?

3%

Are you using the internal sound card or an external interface?

Internal sound card.

Did this just start happening after the most recent update?

It was random after update, but its not persistent. I was going to make a reproduction steps, but it works now.

Are you using the original SD card?

yup

Does it happen in all projects or just one?

I start from empty

Does the problem only appear with the transport running or not running? (when playback is running) Or does it appear in both cases? (Press PLAY and try reproduce it then press STOP and try reproduce it again)

Once i set midi to "recieve" transport stopped working, no play/rec, obviously tempo didnt change

Does it seem to appear with specific instruments or all?

Tried with Roland TR-8S, tried with piano as master, and normally I have midihub that splits midi flawlessly.

Could you please send me a project where it is happening for you?

Empty project

Could you send a video showing exactly how you reproduce the issue?

I was gonna, but now apparently it works.

I have changed nothing since my last time playing. And before I posted my original support, I DID reboot M+ like several times, so dunno.

@ozon

Get Firmware 0.1.9 it fixed a couple of MIDI issues.

There is no such firmware.

Anyway, if it happens again I will write with more details I guess, as of today I had no problems when I checked.

PK The DJ · July 10

@TurtleCalledCalmie said "There is no such firmware"

Yes there is. It's the current firmware for the Maschine+ available from HERE for Mac and Windows

TurtleCalledCalmie · July 11

@PK The DJ @ozon oooooook thank you for the link <3

Indeed when I turned on M+ today, I had my issues again.

Had to connect to pc, turn into controller mode, update, and now it works again <3

Thank you so much, I can now sync everything thru midi like I could before 0.1.6 update.

I find it wonky tho that I had to upgrade thru PC, because every other update just came to my M+ and could update it standalone.

Mert_NI · July 11

https://community.native-instruments.com/discussion/comment/233775#Comment_233775

Hello TurtleCalledCalmie, happy to hear that the issue has been resolved. Yes firmware updates can request to be done in the PC instead of the hardware itself.

I hope this helps☺️

Maschine+ doesn't recieve MIDI clock after update

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