Paid twice for Traktor Pro 4 yet still only gives Demo access
I upgraded my Traktor to Pro 4 and paid $55 then it only gave me the demo version. I then went back onto my NI profile and it said i need to purchase the full version for $111, which i did. I then installed and it still only gives me the DEMO version. ****** is going on here?
Best Answer
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For the Demo issue
Be sure that you using latest version of Native Access for your OS
Else try resetting the Native Access XML file , look at section 8 here : My Product is Missing in Native Access .
Else if the problem persists then please contact N.I. Native Access and Installation Support .
For the purchase account/issue then please contact N.I. Purchase Support and tell them what happened and ask for a refund (if you qualified for the upgrade then ask for a refund for the full version) (else maybe the other way around ? )(I do not know what you have on account)
In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care
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Answers
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For the Demo issue
Be sure that you using latest version of Native Access for your OS
Else try resetting the Native Access XML file , look at section 8 here : My Product is Missing in Native Access .
Else if the problem persists then please contact N.I. Native Access and Installation Support .
For the purchase account/issue then please contact N.I. Purchase Support and tell them what happened and ask for a refund (if you qualified for the upgrade then ask for a refund for the full version) (else maybe the other way around ? )(I do not know what you have on account)
In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care
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I did as stated above and then reinstalled, and once again shows up in Native Access as a demo
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Sorry , but as a Moderator here then I have absolutely no access to your account and no access to support tools. All I can do is to advice you as best I can : if the Demo problem persists then please contact N.I. Native Access and Installation Support .
For the purchase account/issue then please contact N.I. Purchase Support and tell them what happened and ask for a refund (if you qualified for the upgrade then ask for a refund for the full version) (else maybe the other way around ? )(I do not know what you have on account)
In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care
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SAME SITUATION!! they act like they have nooooo ideaaaaa whats goin on
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SAME SITUATION!!
if the Demo problem persists then please contact N.I. Native Access and Installation Support .
For the purchase account/issue then please contact N.I. Purchase Support
In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care
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You have to go into your account on the Native Instruments website > click on the person icon top right > my products and serials.
Get your serial from your traktorpro 4 purchase and head over to native access to add it under "Add Serial", bottom left.
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