Paid twice for Traktor Pro 4 yet still only gives Demo access

Myrim.K

I upgraded my Traktor to Pro 4 and paid $55 then it only gave me the demo version. I then went back onto my NI profile and it said i need to purchase the full version for $111, which i did. I then installed and it still only gives me the DEMO version. ****** is going on here?

PoorFellow

https://community.native-instruments.com/discussion/40874/paid-twice-for-traktor-pro-4-yet-still-only-gives-demo-access

For the Demo issue

Be sure that you using latest version of Native Access for your OS

Else try resetting the Native Access XML file , look at section 8 here : My Product is Missing in Native Access .

Else if the problem persists then please contact N.I. Native Access and Installation Support .

For the purchase account/issue then please contact N.I. Purchase Support and tell them what happened and ask for a refund (if you qualified for the upgrade then ask for a refund for the full version) (else maybe the other way around ? )(I do not know what you have on account)

In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care

Myrim.K

I did as stated above and then reinstalled, and once again shows up in Native Access as a demo

PoorFellow

https://community.native-instruments.com/discussion/comment/201723#Comment_201723

Sorry , but as a Moderator here then I have absolutely no access to your account and no access to support tools. All I can do is to advice you as best I can : if the Demo problem persists then please contact N.I. Native Access and Installation Support .

For the purchase account/issue then please contact N.I. Purchase Support and tell them what happened and ask for a refund (if you qualified for the upgrade then ask for a refund for the full version) (else maybe the other way around ? )(I do not know what you have on account)

In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care