Has anyone else had issues with buying a product? - Blank Pay & Confirm Page

SCC007
SCC007 Member Posts: 5 Newcomer
in Other Software & Hardware

Hi all. Looks like you can't even enter a CC number. Click on CC and it gives you a red error stating the card has failed before you even enter a card. Could be a system overload from the sale?

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Answers

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,830 admin

    @SCC007 Are you still experiencing this? Can you post screenshots? Please try to empty the card, refresh the browser and try again. I see that you submitted a support request already, my colleagues will get back to you as soon as possible.

  • SCC007
    SCC007 Member Posts: 5 Newcomer

    Hello there. Just tried it and seeing the same thing. Tried Paypal as well with the same error. It can't be the card because it doesn't even get to the credit card form to fill out a number. Thank you.

    NI.JPG
  • SCC007
    SCC007 Member Posts: 5 Newcomer
    NI.JPG

    here you are

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,830 admin

    @SCC007 We identified an issue, it seems to happen only for certain products, like the Spotlight collection or the Italo Disco bundle. Is it the product you are trying to buy? Issue is still under investigation and being actively worked on. I'll get back here with more infos. Sorry for this hiccup and thanks for your patience.

  • SCC007
    SCC007 Member Posts: 5 Newcomer

    Ahh yes I am trying to buy a bundle. It's the Luxury Hip Hop Bundle.

    https://www.native-instruments.com/en/pricing/luxury-hip-hop-bundle/

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,830 admin
    https://community.native-instruments.com/discussion/comment/228470#Comment_228470

    Ok, thanks, they're looking into it. A fix should come soon, will get back to you.

  • teunis
    teunis Member Posts: 8 Member

    I had trouble selecting the HipHop Bundle which I eventually got in my basket. But no can’t buy it.

    am I best to just forget about it

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,830 admin
    Answer ✓

    @SCC007 @teunis This was fixed, please try again.

  • teunis
    teunis Member Posts: 8 Member

    I tried only a few minutes ago my time. No go. I also tried to buy another product but the web site crashed out.
    I’m not sure I want to continue.

  • teunis
    teunis Member Posts: 8 Member

    cleared my caches and tried again with exactly the same result no product.

  • teunis
    teunis Member Posts: 8 Member

    got back into the extremely frustrating “Help” thing that does nothing but raise my blood pressure.


    I’ve had it

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,830 admin
    edited June 2

    @teunis I see the requests you submitted in our system, I got in touch with one of them, they should have fixed it for you now, can you give it a try again and let us know here if it works now?

  • teunis
    teunis Member Posts: 8 Member

    Jeremy,

    yippee!!! It worked.

    I had issues buying the next bit but it worked on another machine.

    Thank you very much.

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,830 admin
    https://community.native-instruments.com/discussion/comment/229207#Comment_229207

    Great! Thanks for the update and sorry for this little glitch.

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