Has anyone else had issues with buying a product? - Blank Pay & Confirm Page

SCC007
SCC007 Member Posts: 4 Newcomer
in Other Software & Hardware

Hi all. Looks like you can't even enter a CC number. Click on CC and it gives you a red error stating the card has failed before you even enter a card. Could be a system overload from the sale?

Answers

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,563 admin

    @SCC007 Are you still experiencing this? Can you post screenshots? Please try to empty the card, refresh the browser and try again. I see that you submitted a support request already, my colleagues will get back to you as soon as possible.

  • SCC007
    SCC007 Member Posts: 4 Newcomer

    Hello there. Just tried it and seeing the same thing. Tried Paypal as well with the same error. It can't be the card because it doesn't even get to the credit card form to fill out a number. Thank you.

    NI.JPG
  • SCC007
    SCC007 Member Posts: 4 Newcomer
    NI.JPG

    here you are

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,563 admin

    @SCC007 We identified an issue, it seems to happen only for certain products, like the Spotlight collection or the Italo Disco bundle. Is it the product you are trying to buy? Issue is still under investigation and being actively worked on. I'll get back here with more infos. Sorry for this hiccup and thanks for your patience.

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