Native Access 3.18 is constantly forcing me to relocate/repair libraries (Mac)

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Answers

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,563 admin
    https://community.native-instruments.com/discussion/comment/227591#Comment_227591

    Sorry to hear this, this is terrible. I've forwarded your request to one of our specialists, he should get back to you as soon as possible. Have you tried to make a copy of the repaired installed_products folder to keep and paste, as mentioned in this thread?

  • Stellamusicaman
    Stellamusicaman Member Posts: 1 Newcomer

    The same here….

    Bildschirmfoto 2025-05-23 um 13.42.44.png
  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,563 admin
    https://community.native-instruments.com/discussion/comment/227643#Comment_227643

    Then please get in touch with our support, mention that thread if needed and include the Native Access support file.

  • GTor
    GTor Member Posts: 4 Member

    Hi! I'm on Mac Mini M1, Ventura 13.7.4, and a lot of my libraries are for "Repair!" Using Kontakt 7.10.7 and Native Access 3.18.1. This is also the first time I've encountered this, having this many for "Repair!", but I do remember having updated just a few days ago to 3.18.1. I will have to repair them manually but do hope there'll be a fix for this soon.

  • Ben Venesoen
    Ben Venesoen Member Posts: 7 Member

    I've just updated Native acces, but still have some issues. I still had to repair some libraries manually. They seem to stay stable for now. But very strange is the fact that some libraries are missing in Kontakt 8 while native acces stated there was nothing wrong. I reinstalled them and they seem to stay stable also. But one other awkward problem is the fact that native acces still wants me to update 14 libraries while I can see I already have the latest versions looking at the installation date. All pretty frustrating and time-consuming.

  • red_nick
    red_nick Member Posts: 332 Pro

    Don't forget to check for this issue too: https://support.native-instruments.com/hc/en-us/articles/19786452976029-I-Constantly-Have-to-Relocate-My-Products-in-Native-Access-macOS

    It could be that there's still a bug in Native Access despite the upgrade to 3.18.1, or it could be that you're having this bug which is with Mac OS X rather than NA.

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,563 admin

    @GTor @Ben Venesoen Please get in touch with our support, if you haven't already.

  • drumfish
    drumfish Member Posts: 20 Member
    https://community.native-instruments.com/discussion/comment/227616#Comment_227616

    yes i did as i bought the drive version of Komplete 15 Ultimate but all my other editors libraries are to be all installed again which is a huge amount of data …

  • Jim Daneker
    Jim Daneker Member Posts: 8 Member

    How do previous versions (Kontakt 6/7) fare with NA 3.18.1? Supposedly Kontakt 8.4.1 fixes remaining issues for that version?

    There are a couple libraries I'd like to buy that would really help me with current projects, but I don't want to wreck a perfectly stable system. I suppose I could pull the "installed libraries" folder and previous versions of NA from a backup in case things go south, but it sounds like that doesn't even work for everyone with this issue?

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