Native Access 3.18 is constantly forcing me to relocate/repair libraries (Mac)

124

Answers

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,506 admin
    https://community.native-instruments.com/discussion/comment/226907#Comment_226907

    This seems to be a different issue and I don't believe it has been reported so far, so if when the next update/hotfix is released and you still have similar issues you should get in touch with our support: https://support.native-instruments.com/hc/en-us

  • yanukadeneth99
    yanukadeneth99 Member Posts: 1 Newcomer

    Thanks for the info @Jeremy_NI, facing the same issue on macOS 15.5 (24F74) with all the plugins going into Updates and requesting to download the entire package.

    Also, I can confirm that repairing the Installed Products by going into Support > Repair Installed Products works (even though the plugins are requesting Updates).

    Waiting for a fix :)

    Screenshot 2025-05-19 at 6.25.44 PM.png
  • apricotandpearjam
    apricotandpearjam Member Posts: 95 Helper

    so glad to hear its not just me!

    after repairing the products it looks like its fixed but later that day it won't work again.

    can't wait for the fix!

  • Coqui
    Coqui Member Posts: 2 Member
    edited May 19

    The same here. A nightmare.


    MacOS Sequoia 15.4.1

  • corbo-billy
    corbo-billy Member Posts: 112 Helper

    Just updated in version 3.18.1. _

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,506 admin
    edited May 22 Answer ✓

    Hey everyone, Native Access 3.18.1 has a hotfix for this issue. Please update Native Access or install from here: https://www.native-instruments.com/en/specials/native-access-2/

    You will need to repair the libraries one last time and you should be set.

    You might see updates showing up where your products are up to date. Ignore those, we're working on a fix for that as well.

    If you still experience issues, get in touch with our support here: https://bit.ly/NI_Support_All

    Please create a support file from Native Access and give it to my colleagues:

    Screenshot 2025-05-22 at 10.35.23.png
  • bob
    bob Member Posts: 37 Member

    same ****** on win10 with this update

    the loading products step never end, it become borring.

  • corbo-billy
    corbo-billy Member Posts: 112 Helper

    It's work fine under Sequoia (Mac OS X 15.3.1.) _

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,506 admin
    https://community.native-instruments.com/discussion/comment/227147#Comment_227147

    Please get in touch with our support, have you tried the workarounds on this page?

  • alimu
    alimu Member Posts: 4 Newcomer
    https://community.native-instruments.com/discussion/comment/227139#Comment_227139

    Hi Jeremy,

    Thanks for keeping us updated. As a follow up, I was asked to log in again after installing the update, and got the error "Unable to log in. Please see our knowledge base for more information." multiple times. Had to restart my Mac, and somehow it logged me in without asking for credentials.

    On top of that, the error that another user reported about the repair installed products function occurred for me as well in previous versions 3.17 and 3.18, as well as 3.18.1. Here are the issues I detected:

    -I get the error "Timeout" after a minute and both the Cancel and Confirm buttons are greyed out, so I have to quit the application and reopen it to retry.

    -It only works occasionally, and for a handful of libraries. It almost always messes up one of the library pathways that have a sequel (Action Strings and Action Strings 2, Session Guitarist Strummed Acoustic 1 and 2, Evolve Mutations 1 and 2 etc.) due to the name similarity.

    -It also detects the wrong pathway for libraries that have common words (Audio Imperia Legacy always gets the Reaktor Legacy Library pathway for example).

    I'm also posting this on the ticket I currently have.

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,506 admin

    @alimu

    got the error "Unable to log in. Please see our knowledge base for more information." multiple times. Had to restart my Mac, and somehow it logged me in without asking for credentials.

    -I get the error "Timeout" after a minute and both the Cancel and Confirm buttons are greyed out, so I have to quit the application and reopen it to retry.

    I had the exact same behaviour, that doesn't seem to be widespread though. In my case I was able to fix it in the end, please continue the troubleshooting with my colleague and keep us posted.

  • drumfish
    drumfish Member Posts: 19 Member
    edited May 23
    Capture d’écran 2025-05-23 à 09.29.53.png

    After going trough the whole process once again … i've restarted Native Access & once again i have to repair nearly every library !!!! Come on guys !!!! I've done a clean reinstall of every single library & everything seemed to be back to normal but then again this morning, it happened !!! Please do something as i've tried many different process as suggested @NI User forums but nothing works !!! I have to repair 140 libraries out of my 240 this time & the repair process picks different & new libraries each time !!!!

  • drumfish
    drumfish Member Posts: 19 Member

    I've been unable to use my libraries for days !!!!!!!!!!

  • drumfish
    drumfish Member Posts: 19 Member
    Capture d’écran 2025-05-23 à 09.56.03.png

    I repair every libraries & still have 104 libraries missing … on my system, once again, nothing has changed … paths, SSD names … weird

  • drumfish
    drumfish Member Posts: 19 Member

    I've created a support ticket with the debug file … wait & see

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